Lead global customer marketing function, shaping brand messaging and positioning for LaunchDarkly.
Manage customer advocacy and adoption programs, building deep customer relationships.
Oversee peer review programs to maintain leader status on platforms like G2 and Gartner.
LaunchDarkly provides a feature management platform that helps developers innovate faster and safely, enabling gradual rollouts and targeted experiences. They are a global, remote-first company that values collaboration, transparency, and diversity.
Own customer marketing strategy, building proof points and case studies.
Build advocacy programs like Jump Club and a Customer Advisory Board.
Formalize the reference program and partner with CS for lifecycle expansion.
Jump provides an AI assistant that helps financial advisors automate client meeting cycles and workflows, turning data into compliant outputs. They lead their category in market share and customer satisfaction, with a culture of high velocity, world-class execution, and direct, kind communication.
Develop and execute customer advocacy programs to showcase success across product lines.
Manage customer stories through events, media, and digital assets like case studies and videos.
Support strategic accounts with integrated marketing campaigns to drive awareness and adoption.
Veeva Systems is a mission-driven industry cloud pioneer helping life sciences companies accelerate therapy delivery. The company surpassed $3B in revenue and is a public benefit corporation committed to balancing interests of customers, employees, society, and investors.
Build a systematic voice-of-customer practice through ongoing interviews and feedback programs.
Drive product adoption by designing and owning adoption plays and lifecycle programs.
Turn customer insights into compelling narratives, case studies, and proof points for sales and marketing.
Teachable is a platform for experts and businesses to create and sell courses, coaching, and digital downloads. As part of the Hotmart portfolio, which has helped creators earn over $10 billion, Teachable operates as a remote-first, cross-cultural team with a dynamic and ambitious culture.
Identify, develop, and manage customer stories including case studies, testimonials, videos, and quotes.
Plan, execute, and manage customer-focused marketing campaigns across email, web, social, webinars, and events.
Create a sense of belonging and connection among customers, enhancing the customer experience and leveraging insights for marketing programs.
Renaissance is a global leader in pre-K–12 education technology, helping educators analyze, customize, and plan personalized learning paths for students. With solutions used in over one-third of US schools and more than 100 countries worldwide, the company fosters a culture of trust, collaboration, and continuous growth.
Navigates high-stakes customer relationships and storytelling independently, managing the pipeline for EMEA accounts without leading a team.
Serves as regional point of contact, building lasting relationships with account teams, field marketing, and customer contacts.
Sets quality standards for storytelling, identifies coverage gaps, and mentors junior ICs on craft and approvals.
ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.
Define and execute Calendly's long-term customer advocacy and AI discovery strategy, including social media, PR, and customer programs.
Build and scale customer advocacy programs such as reviews, testimonials, ambassadors, and creator programs.
Partner with Growth, SEO, and Content teams to advance Answer Engine Optimization and Generative Engine Optimization across AI platforms.
Calendly is a scheduling platform transforming into an AI-powered meeting lifecycle platform. It is a high-growth B2B SaaS company with millions of users, fostering a culture of speed, boldness, and authentic storytelling.
Be the focal point of contact & coordination for customer programs & events with Product Success, including customer onboarding and closed-loop tracking.
Establish a trusted / strategic advisor relationship with each assigned client and drive continued value of our products and services.
Primary ownership and accountability for ensuring customer satisfaction and retention within assigned accounts.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We are building an AI-native culture where technology and talent are unstoppable together.