Source Job

• Drive post-sales transformation by aligning ServiceNow capabilities to customer business outcomes and multi-year roadmaps.
• Build deep trust with C-suite stakeholders across IT, Operations, HR, and Security as the primary customer executive relationship holder.
• Identify and close adoption gaps, manage renewal risk, and uncover expansion opportunities through platform value realization.

ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter and faster.

• Own a portfolio of customers end-to-end, from onboarding through renewal and growth, with real accountability for outcomes.
• Connect product adoption to meaningful business value, not just usage metrics.
• Manage complex relationships with multiple stakeholders across revenue, marketing, and operations.

1mind builds AI Superhumans that transform B2B sales by qualifying leads, running demos, handling objections, and onboarding customers 24/7. Backed by $40M from Battery Ventures, the company is a remote-first team of builders working at the intersection of AI, product, and GTM innovation.

• Lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM.
• Own the Customer Success operating system including service model design, tooling, and performance management.
• Drive adoption, retention, expansion, and long-term customer value across all products and regions.

INNERGY transforms the woodworking industry with cloud-based ERP software for custom manufacturers. Founded in 2016, they are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving real-world problems.

• Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
• Own portfolio health and retention, using account health signals to prioritize team efforts.
• Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.

Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.

• Lead and inspire a high-performing Customer Success team to drive customer satisfaction, retention, and growth.
• Collaborate with Sales, Marketing, and Product to create a unified customer ecosystem.
• Establish clear goals, KPIs, and processes to optimize team performance and customer success.

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, they foster a culture of trust, positive intent, and diverse perspectives.

• Own the post-sales experience by defining service standards, escalation protocols, and onboarding playbooks across all segments and motions.
• Build the Voice of Customer engine by synthesizing CSAT, NPS, churn signals, and feedback into actionable insights for Product, Support, and CS.
• Make customers successful faster by designing a scalable enablement program with content, certification paths, and self-service resources that reduce time-to-value.

Backblaze is the object storage leader, providing a low-cost, high-performance alternative to AWS S3, GCS, and Azure Blob. We crossed $100M in ARR, went public in 2021, and now serve over 500,000 customers, from solo developers to Fortune 500 enterprises, with a culture focused on scaling deliberately.

• Lead a team of Technical Account Managers to resolve complex technical problems and deliver proactive guidance.
• Advocate for customers with product management and engineering teams using data-driven insights.
• Hire, train, and coach team members to foster collaboration and customer empathy.

Twilio is shaping the future of communications with innovative solutions for hundreds of thousands of businesses, empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, committed to employee growth and diverse experiences.

• Manage a portfolio of public-sector customer accounts, driving adoption and measurable outcomes.
• Serve as the primary point of contact and trusted advisor to customer stakeholders.
• Lead business reviews focused on engagement, ROI, and long-term value.

Virta Health is on a mission to reverse metabolic disease in one billion people. They have raised over $350 million from top-tier investors and partner with large health plans, employers, and government organizations.

• Build and maintain trusted C-suite relationships and drive measurable value realization.
• Lead renewal and expansion strategy by identifying upsell opportunities.
• Influence product roadmap and internal strategy as the voice of the customer.

Arkestro uses AI and game theory to optimize enterprise procurement negotiations. As a hyper-growth startup, it values ownership and thrives on complexity.

• Lead the post-sale customer journey for Enterprise accounts, driving measurable adoption and retention.
• Partner with engineering stakeholders to align product usage with business outcomes and ROI.
• Collaborate with Sales and Customer Engineering to execute onboarding, growth, and renewal strategies.

CoLab is a design engagement platform that helps engineering teams bring life-changing products to market faster. It is a high-growth company with a collaborative culture, serving large engineering organizations worldwide.

• Lead the onboarding process for new customers and conduct product training sessions.
• Provide technical support and issue resolution, collaborating with engineering on complex problems.
• Develop customer success plans, monitor health metrics, and drive retention and growth.

EULER is an AI-native PRM for modern partnership teams, making partner revenue scalable and predictable. We grew 600% YoY in 2025 and serve industry leaders, with a fast-moving, intentional culture focused on delivering real value.

• Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
• Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
• Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.

Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.

• Manage long-tail customer accounts and ensure messaging compliance across channels.
• Track metrics, respond to inquiries, and proactively resolve issues for community customers.
• Leverage AI tools daily to automate workflows, surface insights, and optimize account management.

Telnyx builds a private, global, multi-cloud IP network and intuitive APIs to transform global connectivity. They are a financially stable, profitable company that fosters continuous learning and growth for their team.

• Serve as primary relationship owner for Strategic employer customers, driving engagement and retention.
• Partner with marketing to develop engaging campaigns and workshops for customers.
• Collaborate internally with product, clinical, and data science teams to resolve customer issues.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.

• Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
• Develop mutual value plans and identify expansion opportunities with Account Management partners.
• Proactively identify account risks and collaborate with internal teams to optimize implementations.

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.

• Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
• Monitor customer health at scale using adoption signals and engagement data.
• Collaborate cross-functionally with Marketing, Product, and High Touch CS.

Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.

• Ensure customers continue to get exceptional value from brightwheel and remain loyal, long-term customers.
• Retain revenue through consultative engagement, digging into each customer’s needs and recommending the right products and solutions.
• Understand every customer’s goals and priorities, and translate them into strategic recommendations that drive retention, product adoption, and overall satisfaction.

Brightwheel is the largest, fastest growing, and most loved platform in early education, trusted by millions of educators and families every day. The company is a three-time Cloud 100 company, backed by top investors, and has a distributed team with remote employees across every US time zone.

• Define and govern project implementation methodology, quality standards, and continuous improvement for delivered projects.
• Oversee account projects from managerial perspective and personally manage projects as an individual contributor.
• Serve as an escalation point for customers and drive long-term customer satisfaction.

NICE software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an innovation powerhouse in AI, cloud, and digital, consistently recognized as a market leader.

• Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and INNERGY Engineering customers.
• Drive customer adoption through strategic business reviews, success planning, and proactive engagement.
• Partner with Technical Support and Professional Services to coordinate issue resolution and advocate for customer needs.

INNERGY is transforming the woodworking industry with purpose-built, cloud-based ERP software designed exclusively for custom manufacturers. Founded in 2016, we are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving meaningful, real-world problems.

• Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
• Collaborate with internal departments to achieve customer success and maintain productive software use.
• Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.

Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.