Own email communications to customers, driving expansion and upsell within the existing customer base.
Run customer webinars and manage a customer advisory board to deepen engagement and capture customer stories.
Build and manage lifecycle marketing programs, reference programs, and peer review platforms like G2.
Ethena provides compliance training that customizes itself to your company, combining top-rated content with AI to adapt training to your brand, roles, and policies. They support over 1 million learners across 2,000+ organizations with a 93% learner approval rating and 96% customer renewal rate, fostering a fully remote, diverse, and empathetic culture.
Own the post-sales experience by defining service standards, escalation protocols, and onboarding playbooks across all segments and motions.
Build the Voice of Customer engine by synthesizing CSAT, NPS, churn signals, and feedback into actionable insights for Product, Support, and CS.
Make customers successful faster by designing a scalable enablement program with content, certification paths, and self-service resources that reduce time-to-value.
Backblaze is the object storage leader, providing a low-cost, high-performance alternative to AWS S3, GCS, and Azure Blob. We crossed $100M in ARR, went public in 2021, and now serve over 500,000 customers, from solo developers to Fortune 500 enterprises, with a culture focused on scaling deliberately.
Own and execute customer lifecycle marketing programs to drive product adoption, engagement, and expansion revenue.
Develop customer advocacy initiatives including case studies, testimonials, and reference programs that support sales.
Collaborate with cross-functional teams to turn customer insights into impactful campaigns and measure performance.
This company uses AI-powered matching to streamline job applications and share top-fitting candidates with hiring employers. They emphasize fair compensation, unlimited PTO, and a remote-first work environment.
Drive campaigns and programs that keep customers engaged, informed about new features, and aware of the full value of the platform.
Build and scale Absorb Academy as the flagship customer education experience, creating certification programs and onboarding paths that drive product adoption.
Own programs that drive product adoption across the customer base, partnering with Product to identify usage gaps and build adoption playbooks.
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI and an unwavering commitment to innovation.
Own the design of retention programs that reinforce customer value from onboarding through renewal.
Build utilization programs and equip account teams with playbooks, toolkits, and intelligence to proactively manage account health.
Work with data to identify churn risk early and activate targeted interventions before renewal conversations become difficult.
Superside provides subscription-based creative and marketing services to enterprises. The company focuses on delivering consistent value through account-based marketing and field marketing, with a culture that emphasizes building from the ground up and cross-functional collaboration.
Own how Planning Center shows up in digital spaces where church leaders gather, managing social media, partnerships, and advocacy programs.
Build and scale customer advocacy through testimonials, case studies, and referral programs to amplify word-of-mouth growth.
Develop audience presence and partnerships across podcasts, newsletters, and events to extend organic reach and trust.
Planning Center exists to help churches build stronger, more connected communities. Since 2006, over 80,000 churches have trusted our tools; we're an independent, profitable company with a fully remote team of about 80 employees.
Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
Develop mutual value plans and identify expansion opportunities with Account Management partners.
Proactively identify account risks and collaborate with internal teams to optimize implementations.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.
Own the post-sale customer relationship, driving product adoption, satisfaction, and retention across the full customer lifecycle.
Guide customers from onboarding through renewal, expanding feature usage and identifying growth opportunities.
Advocate for customers by gathering feedback and collaborating with sales, support, and product teams.
momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.
Lead and inspire a high-performing Customer Success team to drive customer satisfaction, retention, and growth.
Collaborate with Sales, Marketing, and Product to create a unified customer ecosystem.
Establish clear goals, KPIs, and processes to optimize team performance and customer success.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, they foster a culture of trust, positive intent, and diverse perspectives.
Own messaging architecture, sales enablement, competitive intelligence, and vertical GTM strategy.
Lead a lean PMM team reporting to the CMO, partnering closely with Sales and Product.
Translate technical differentiation into clear, compelling stories that win deals and accelerate pipeline.
Veriff is a trust infrastructure platform that provides identity verification for innovative companies. With a diverse team in the US, UK, Spain, Brazil, and Estonia and backing from investors like Accel and Y Combinator, Veriff fosters a culture of impact, flexibility, and growth.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Drive adoption as a trusted strategic advisor, owning relationships with customer accounts and designing adoption programs.
Own the day-to-day customer experience, including check-ins, reporting, and QBRs.
Build and systematize the CS function using AI tools and no-code platforms to automate workflows.
Pinnacle offers Pascal, an AI-powered coaching platform that sits inside the flow of work. They are an early-stage, rapidly growing company focused on driving behavior change at scale.
Be the focal point of contact & coordination for customer programs & events with Product Success, including customer onboarding and closed-loop tracking.
Establish a trusted / strategic advisor relationship with each assigned client and drive continued value of our products and services.
Primary ownership and accountability for ensuring customer satisfaction and retention within assigned accounts.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We are building an AI-native culture where technology and talent are unstoppable together.
Shape CoreStory's market position by refining messaging, monitoring trends, and partnering with executive leadership.
Lead strategic product marketing by translating technical capabilities into compelling customer value and creating executive collateral.
Drive analyst relations, sales enablement, and executive thought leadership to establish CoreStory as a category leader.
CoreStory is transforming how enterprises understand, modernize, and evolve software with an AI-powered platform that analyzes source code and generates structured intelligence. They are a growing company building a new category at the intersection of AI, software engineering, and enterprise modernization.
Define and execute a comprehensive field and executive marketing strategy to drive enterprise growth and brand awareness.
Design and deliver high-touch experiences for executives, prospects, and customers that accelerate pipeline and deepen relationships.
Lead a growing team, build scalable processes, and measure impact across awareness, pipeline, and customer engagement.
Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents that automate sales busywork. With over 1,500 customers including Notion and HubSpot, they have raised $70M+ from top VCs and tripled ARR annually for three years, growing a high-caliber team.
Own end-to-end launch execution and launch infrastructure, coordinating stakeholders and drafting messaging.
Design and run sales enablement programs including onboarding, competitive intelligence, and ongoing skill development.
Build lightweight AI workflows and automations to scale output and keep content current.
Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. The company has served 50+ enterprise brands including Amazon and T-Mobile, and is in a period of rapid growth with a focus on scaling its go-to-market function.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Lead the CX Strategy team to shape the strategic direction of the post-sales organization, improving retention, expansion, adoption, and long-term customer value.
Own annual planning, coverage and segmentation decisions, headcount proposals, and executive reviews across Customer Success, Renewals, and Professional Services.
Drive high-priority cross-functional initiatives, developing business models, KPI frameworks, and strategic partnerships with Product, Sales, Finance, and Data teams.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and more than 50% of the Fortune 100 trusting GitLab, the company embraces AI as a core productivity multiplier and fosters a high-performance culture driven by values and continuous knowledge exchange.