Act as the frontline ambassador delivering white-glove support to hospitals and veterinary professionals.
Manage complex and urgent inquiries with empathy, clarity, and action to resolve issues.
Collaborate with internal teams to enhance the platform experience and track satisfaction metrics.
Roo operates a veterinary staffing platform that connects veterinary professionals with animal hospitals for relief work and hiring. The company supports a network of over 20,000 professionals and 9,000 hospitals, fostering a diverse, mission-driven culture focused on empowerment and innovation.
Be the point of contact for customer inquiries through email, LiveChat, and phone.
Troubleshoot and resolve first-line issues, providing accurate and supportive responses.
Coordinate escalated issues with relevant departments and document all communications in HubSpot.
Roo operates the industry-leading veterinary staffing platform, connecting veterinary professionals with animal hospitals for relief work and hiring opportunities. The company empowers a network of over 20,000 veterinary professionals and serves more than 9,000 animal hospitals, with a remote-first culture and core values like Bias to Urgency and Drive Measurable Impact.
Provide friendly, empathetic support to customers via phone, email, and chat regarding their orders and health products.
Take full ownership of customer concerns and resolve issues proactively from start to finish.
Deliver a best-in-class experience while thriving in a fast-paced virtual environment.
Koala Health is a fast-growing veterinary pharmacy delivering medications and health products directly to pet parents. We are a mission-driven, supportive, close-knit team reimagining pharmacy care for pets and their people.
Serve as the primary contact for customer inquiries via email, live chat, and phone support.
Troubleshoot and resolve issues for veterinary professionals while coordinating with internal teams.
Document trends, maintain records, and contribute to process improvements for customer success.
They operate a technology-driven platform transforming the veterinary healthcare industry. They are a fast-growing, mission-driven organization with an inclusive culture focused on collaboration, impact, and innovation.
Own the performance and operations of Vetcove's Clinic Purchasing Platform.
Lead and develop two experienced managers overseeing Account Management and Customer Experience teams.
Partner cross-functionally with Product, Engineering, Sales, Marketing, and Operations to drive customer initiatives.
Vetcove modernizes veterinary software with a procurement marketplace, home delivery ecommerce, and practice management system. Backed by Y Combinator and top venture investors, it is a fast-growing, mission-driven company with over 25,000 hospitals across all 50 states using its platform.
Provide top-notch client experience while answering high volume calls from clients to address inquiries.
Review and respond to a high volume of emails for sending and receiving medical records.
Triage and route calls to virtual nurses or clinic team members as needed.
Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, with modern clinics and in-house technology, and are vet founded and vet led.
Own customer outcomes by developing deep understanding and creating success plans.
Drive adoption and value through proactive engagement and usage insights.
Manage customer health, orchestrate cross-team experience, and build renewal readiness.
Lone Wolf Technologies is a real estate software company. They foster a culture of accountability, collaboration, and continuous improvement with a customer-first mindset.
Oversee the end-to-end management of large-scale projects that enhance customer experience and streamline processes.
Serve as the client-facing point of contact for external partners and a liaison between engineering and business teams.
Manage multiple projects simultaneously, set priorities, and communicate clearly with stakeholders across departments.
Vetcove modernizes the veterinary software and pet healthcare experience through a procurement marketplace, ecommerce, and practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, and the company is backed by Y Combinator and top venture investors.
Provide professional telephone triage and general pet health advice to pet owners.
Assist clients with appointment bookings and enquiries for Greencross clinics nationwide.
Deliver outstanding customer experiences while supporting positive patient outcomes.
Greencross is a leading veterinary care network in Australia. They have a supportive, collaborative team culture and provide remote work opportunities.
Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Conduct proactive meetings and quarterly business reviews to enhance customer retention and expansion.
Certn is a background screening company that simplifies trust through easy background checks. The company has raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and fosters a remote-first, high-performance culture with a no-jerk policy.
Answer customer questions by phone, email, and chat.
Help ranchers learn how to use CattleMax.
Troubleshoot common software questions.
CattleMax is the leading cattle management software, trusted by ranchers around the world since 1999. They have a small, supportive team with a rancher-focused culture.
Provide personalized operational and account support to executive clients, managing day-to-day requests and ensuring timely resolution.
Document all client interactions in Salesforce, troubleshoot issues, and collaborate with internal departments for seamless client experience.
Achieve and exceed company and department goals while maintaining professional competence and effective work relationships.
DentalXChange provides electronic dental claims and payment solutions. The company promotes a positive culture with friendly co-workers and values of actively caring, trying hard, being humble, and giving feedback as a gift.
You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.
Own the full customer lifecycle including onboarding, ramp, and growth opportunities.
Serve as primary contact for customer inquiries, collaborating cross-functionally to resolve issues.
Drive customer retention and growth through data analysis and proactive engagement.
Certn provides the world's easiest background check to help people move faster into jobs, homes, and opportunities. With over $127 million raised and recognized by Deloitte Fast 50, the company fosters a remote-first, high-performance culture with a strict no-jerk policy.
Act as main client contact for daily communication and oversight.
Collaborate on campaign execution, reporting, and optimization strategies.
Educate clients on best practices and build long-term relationships.
Vetcove modernizes the veterinary industry with platforms including a procurement marketplace, ecommerce, and practice management. Backed by Y Combinator, it serves over 25,000 hospitals and is a fast-growing, mission-driven company.
Answer customer questions by phone, email, and chat.
Help ranchers learn how to use CattleMax and troubleshoot common issues.
Work closely with teammates to provide outstanding customer service while maintaining accurate herd records.
CattleMax is the leading cattle management software in North America, trusted by ranchers since 1999. They are a growing company with a team passionate about helping ranchers succeed.
Provide exceptional support to patients via phone, email, chat, and SMS.
Resolve patient inquiries related to appointments, prescriptions, billing, subscriptions, and account management.
Guide patients through the telehealth experience with empathy, professionalism, and accuracy.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are a remote-first, globally distributed team that values clarity, accountability, and initiative.
Own the post-sale customer relationship, driving product adoption, satisfaction, and retention across the full customer lifecycle.
Guide customers from onboarding through renewal, expanding feature usage and identifying growth opportunities.
Advocate for customers by gathering feedback and collaborating with sales, support, and product teams.
momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.
Learn Solace systems, tools, and technology to deliver great support.
Build strong relationships with clients and advocates to ensure they feel heard and understood.
Resolve client and advocate inquiries via phone, email, and chat to their complete satisfaction.
Solace helps patients navigate the complex healthcare system by pairing them with expert advocates. We are a Series C startup (founded 2022) with a lean, mission-driven team growing quickly.
Handle a high volume of partner inquiries via email, live chat, and phone support, resolving technical, account, billing, and product questions.
Build relationships with partners by understanding their business goals and helping them get measurable value from StreetEasy.
Serve as the voice of the partner, translating frontline insights into actionable feedback for product, operations, and sales teams.
StreetEasy is a real estate platform that helps people buy, sell, finance, and rent homes. As part of Zillow Group, it is one of the most-visited real estate platforms in the U.S., with a culture focused on innovation and inclusion.