Be the point of contact for customer inquiries through email, LiveChat, and phone.
Troubleshoot and resolve first-line issues, providing accurate and supportive responses.
Coordinate escalated issues with relevant departments and document all communications in HubSpot.
Roo operates the industry-leading veterinary staffing platform, connecting veterinary professionals with animal hospitals for relief work and hiring opportunities. The company empowers a network of over 20,000 veterinary professionals and serves more than 9,000 animal hospitals, with a remote-first culture and core values like Bias to Urgency and Drive Measurable Impact.
Own the performance and operations of Vetcove's Clinic Purchasing Platform.
Lead and develop two experienced managers overseeing Account Management and Customer Experience teams.
Partner cross-functionally with Product, Engineering, Sales, Marketing, and Operations to drive customer initiatives.
Vetcove modernizes veterinary software with a procurement marketplace, home delivery ecommerce, and practice management system. Backed by Y Combinator and top venture investors, it is a fast-growing, mission-driven company with over 25,000 hospitals across all 50 states using its platform.
Provide friendly, empathetic support to customers via phone, email, and chat regarding their orders and health products.
Take full ownership of customer concerns and resolve issues proactively from start to finish.
Deliver a best-in-class experience while thriving in a fast-paced virtual environment.
Koala Health is a fast-growing veterinary pharmacy delivering medications and health products directly to pet parents. We are a mission-driven, supportive, close-knit team reimagining pharmacy care for pets and their people.
Provide top-notch client experience while answering high volume calls from clients to address inquiries.
Review and respond to a high volume of emails for sending and receiving medical records.
Triage and route calls to virtual nurses or clinic team members as needed.
Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, with modern clinics and in-house technology, and are vet founded and vet led.
Oversee the end-to-end management of large-scale projects that enhance customer experience and streamline processes.
Serve as the client-facing point of contact for external partners and a liaison between engineering and business teams.
Manage multiple projects simultaneously, set priorities, and communicate clearly with stakeholders across departments.
Vetcove modernizes the veterinary software and pet healthcare experience through a procurement marketplace, ecommerce, and practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, and the company is backed by Y Combinator and top venture investors.
Advise on Veterinary Workflows: Partner with product managers to provide expertise on veterinary clinic operations and workflows.
Lead Cross Functional Projects: Coordinate strategic projects across Product, Engineering, Customer Success and Operations.
Manage External Partnerships: Serve as the primary product contact for corporate veterinary groups, integration partners, and other third parties.
Vetcove modernizes the veterinary industry through a procurement marketplace, ecommerce, and practice management system. With over 25,000 hospitals using their platform, the company is a fast-growing, mission-driven organization backed by top investors.
Act as main client contact for daily communication and oversight.
Collaborate on campaign execution, reporting, and optimization strategies.
Educate clients on best practices and build long-term relationships.
Vetcove modernizes the veterinary industry with platforms including a procurement marketplace, ecommerce, and practice management. Backed by Y Combinator, it serves over 25,000 hospitals and is a fast-growing, mission-driven company.
Coordinate repairs, vendor relationships, and preventive maintenance schedules across multiple veterinary clinics.
Manage service tickets, supply orders, and project logistics to ensure smooth facility operations.
Track work orders, vendor performance, and capital planning to support a growing network of practices.
VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. They combine clinical insight with operational strength, and are intentionally focused on growth with a culture of care and collaboration.
Review and communicate lab results to clients using medical guidelines and AI interpretations.
Evaluate medication refill and new medication requests, coordinating with DVMs and pharmacies.
Manage client communication via Zendesk and collaborate with in-clinic teams for continuity of care.
Sploot Veterinary Care provides high-quality veterinary medicine with a focus on urgent care and general practice. The company fosters a team-first, collaborative culture with strong support and work-life balance.
Analyze sales data to build account plans and execute sales tactics to increase product penetration and sales.
Conduct virtual customer meetings, training sessions, and seminars to generate demand and deliver sales results remotely.
Partner with sales leadership and marketing to implement customer initiatives and maintain CRM reporting.
Elanco is a global leader in animal health, dedicated to innovating and delivering products and services to prevent and treat disease in farm animals and pets. With nearly 70 years of heritage, the company fosters a diverse and inclusive work environment, driving innovation through dynamic individuals and new ways of thinking.