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About the Role:
- Be the friendly, reassuring voice customers count on for order updates and questions.
- Share valuable feedback to help us continually improve our services.
What You Will Do:
- Assist customers by phone and email with questions about products, services, and orders.
- Manage inbound and outbound calls with professionalism, empathy, and care.
- Anticipate pet owners' needs and proactively offer helpful solutions.
What You Need:
- At least one year of experience in a medical or healthcare setting.
- Strong customer service background and a warm, empathetic approach.
- Ability to remain calm and thoughtful under pressure.
Why You'll Love Koala Health:
- Meaningful mission helping modernize pet health with a remote-first culture.
- Competitive base salary with performance-based incentives and generous benefits.
- Supportive, close-knit team that celebrates wins and learns fast.
Koala Health
Koala Health is a fast-growing veterinary pharmacy delivering medications and health products directly to pet parents. We are a mission-driven, supportive, close-knit team reimagining pharmacy care for pets and their people.