VIP Support Specialist
Benefits
Unlimited PTO
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Position Summary:
- Provide dedicated operational and account support to DentalXChange’s executive accounts.
- Manage day-to-day account-related requests and ensure timely, accurate resolution of client inquiries.
- Serve as primary point of contact, directly influencing retention and satisfaction for strategic client relationships.
What You'll Be Doing:
- Provide a personalized relationship with every client and offer exceptional support.
- Resolve incoming calls, emails, and assigned cases efficiently while satisfying client needs.
- Document all interactions in Salesforce, troubleshoot issues, and collaborate with other departments.
What You'll Bring:
- GED or High School Diploma, college degree preferred; minimum 1 year customer service experience required.
- Minimum 1 year dental industry experience and 6 months managing key accounts preferred.
- Proficient in MS Office, self-sufficient, strong communication skills, and ability to multitask in a fast-paced environment.
DentalXChange
DentalXChange provides electronic dental claims and payment solutions. The company promotes a positive culture with friendly co-workers and values of actively caring, trying hard, being humble, and giving feedback as a gift.