Customer Success Manager
Remote regions
USBenefits
Unlimited PTO
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About Archy:
- Archy is a Series B vertical SaaS company revolutionizing dental practice management.
- They provide AI agents and software to help dental providers focus on patient care.
- The company is growing and building its Customer Experience team.
Role Overview:
- As the first Customer Success Manager, you will own a portfolio of 300–500 dental practices.
- You'll drive product adoption through efficient one-to-many programs and targeted high-touch outreach.
- You'll identify churn risk and growth opportunities using data and customer health signals.
Key Responsibilities:
- Drive product adoption, retention, and expansion across your portfolio.
- Use product usage data to guide practices in adopting high-value features.
- Partner with Onboarding, Support, Sales, and Product to improve the customer journey.
What We Offer:
- Competitive salary, equity, and performance-based incentives.
- Health, dental, vision insurance, and 401(k) plan.
- Flexible vacation policy and remote-friendly culture.
Archy
Archy is a Series B vertical SaaS company revolutionizing dental practice management with AI agents and software. They are an early-stage company focused on improving the efficiency of dental providers.