Source Job

• Deliver exceptional case experiences to dentists and orthodontists using 32Co.
• Act as a key member of the clinical support team, solving problems and finding solutions.
• Identify areas for improvement and scale the function as the company grows.

01Health is a health-tech company that started in dentistry with products like 32Co and Aerox Health, and is now expanding into multi-vertical healthcare with AI infrastructure. Backed by Balderton, it is a Series A startup with a growing team and a collaborative, inclusive culture.

• Own a portfolio of 300–500 dental practices, driving product adoption and retention through digital-first, one-to-many programs.
• Use data and customer health signals to identify churn risk, growth opportunities, and automate outreach.
• Partner with cross-functional teams to build scalable playbooks and act as the voice of the customer to improve the platform.

Archy is a Series B vertical SaaS company revolutionizing dental practice management with AI agents and software. They are an early-stage company focused on improving the efficiency of dental providers.

• Assess, identify, and resolve dental provider inquiries regarding claims, eligibility, and benefits via phone in a timely and professional manner.
• Research and handle complex requests, manage personal inventory, and ensure effective follow-up to meet quality and business metrics.
• Communicate clearly with providers, peers, and leadership, and contribute to divisional and corporate goals while fostering a team-based environment.

Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston, serving 2.8 million members for over 75 years. We are consistently ranked among the nation's best health plans and are dedicated to creating an inclusive, wellness-focused culture that promotes work-life balance.

• Support accounts as the operational point of contact between customers and internal service delivery teams.
• Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers.
• Handle daily workflows to meet KPI and QA metrics; accurately document all work and customer interactions.

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide.

• Serve as key support contact for providers, resolving inquiries and maintaining positive relationships.
• Manage provider listings, procedure additions/deletions, and customer requests following established processes.
• Monitor customer activity, identify improvement opportunities, and provide guidance on Marketplace tools.

Tendo is a mission-driven company building software to improve the care journey for patients, clinicians, and caregivers. It is a fast-growing company with a diverse team and hubs in several US cities, fostering a culture of innovation and collaboration.

• Responds to daily phone calls and emails from B2B clients within service level agreements.
• Manages time-sensitive tasks, identifies cross-selling opportunities, and uses Salesforce for tracking.
• Ensures compliance with procedures including CIP processing, marketing coordination, and regulatory adherence.

Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a hybrid, remote-office company with onsite locations in several US cities, and their team of problem solvers celebrates diversity through a HUMBLE*HUNGRY*SMART approach.

• Learn Solace systems, tools, and technology to deliver great support.
• Build strong relationships with clients and advocates to ensure they feel heard and understood.
• Resolve client and advocate inquiries via phone, email, and chat to their complete satisfaction.

Solace helps patients navigate the complex healthcare system by pairing them with expert advocates. We are a Series C startup (founded 2022) with a lean, mission-driven team growing quickly.

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Handle patient complaints and identify the appropriate response and strategy to solve issues quickly.
• Keep records of patient interactions, process accounts, and file documents.

Homera Health has built large and fast-growing D2C telemedicine brands, expanding into new markets with virtual healthcare experiences. We are a diverse, global team hiring talent across product design, engineering, digital marketing, and operations.

• Guide learners through third-party vendor accounts, documentation, and background checks.
• Monitor learner progress for large cohorts and implement corrective actions.
• Support training and mentoring of Specialists I and II.

Nightingale Education Group focuses on higher learning in healthcare professions, elevating education, health, and employment systems. They have graduated nearly 5,000 nurses and serve diverse communities with a blended-distance learning platform.

• Manage inbound customer requests for custom jewelry pieces and serve as the primary point of contact for assigned accounts.
• Gather and clarify customer requirements, review submissions, and translate needs into actionable internal instructions.
• Coordinate with production, CAD, and operations teams to track order progress and ensure smooth execution from design to delivery.

Frontier is a subsidiary of Fresh Prints, a New York-based fully remote company that helps businesses grow cross-functional teams abroad. The company has over 380 employees and has placed over 800 hires across 50 US-based startups and high-growth companies.

• Serve as the primary point of contact for providers and Medicare contractors, responding to inquiries via phone, written, and electronic channels.
• Maintain knowledge of contract requirements, develop professional relationships, and educate providers on proper protocols and appeal rights.
• Perform research, due diligence, and data entry to resolve complex issues, while notifying management of escalated concerns.

Machinify is a leading healthcare intelligence company delivering value, transparency, and efficiency to health plan clients. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, the company combines an AI-powered platform with best-in-class expertise.

• Own the full sales cycle for mid-market and enterprise prospects from outbound sourcing through close.
• Prospect into multi-location medical groups using phone, email, referrals, and tailored outreach.
• Manage complex deals across multiple stakeholders and partner with founders on strategy.

Opencall is a Y Combinator-backed startup building AI phone agents for healthcare organizations to handle inbound and outbound call workflows with better speed and coverage. They are an early-stage team working closely with founders, operating with urgency and a collaborative culture.

• Provide exceptional support to patients via phone, email, chat, and SMS.
• Resolve patient inquiries related to appointments, prescriptions, billing, subscriptions, and account management.
• Guide patients through the telehealth experience with empathy, professionalism, and accuracy.

LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are a remote-first, globally distributed team that values clarity, accountability, and initiative.

• Manage client verification efforts and maintain compliance with data requirements.
• Serve as primary point of contact for enterprise life science clients and drive successful renewals.
• Conduct data analysis using Tableau and Excel to deliver impactful presentations to clients.

RxVantage is a software platform that connects healthcare providers with life science experts to improve patient care. We are a small company with a big mission, powering over 1 million educational exchanges annually, and we have a proven product and a passionate team.

• Establish and develop relationships with key client decision-makers to understand their healthcare strategy and goals.
• Oversee account management team with focus on client satisfaction, retention, and trend management.
• Analyze pharmacy claims data to identify clinical trends and provide actionable recommendations.

Judi Health is an enterprise health technology company that provides a comprehensive suite of solutions for employers and health plans, including pharmacy benefit management and health benefit management. They are focused on rebuilding trust in healthcare in the U.S. and deploying infrastructure for better care, with a culture centered on client relationships and innovation.

• Support executive business reviews and account follow-through for enterprise customers, preparing materials and tracking action items.
• Draft professional customer communications and maintain stakeholder maps to ensure seamless account management.
• Maintain account health records in HubSpot and assist with process improvements to streamline team operations.

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers, and have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients.

• Establish and maintain ongoing relationships with assigned MCG customers.
• Conduct regular business reviews and customer outreach in accordance with policy.
• Research and troubleshoot customer issues, engaging internal resources as needed.

MCG leads the healthcare community to deliver patient-focused care. They have a mission-driven team of physicians and technical experts and are part of Hearst, with over 100 years of experience.

• Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
• Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
• Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.

Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.

• Respond promptly to customer inquiries and serve as lead contact for accounts, documenting all interactions and resolutions.
• Build rapport with accounts, patients, and Sales to resolve missing information and ensure turnaround times are met.
• De-escalate customer behavior, maintain professionalism, and resolve escalated issues via telephone and electronic channels.

Natera is a global leader in cell-free DNA (cfDNA) testing dedicated to oncology, women's health, and organ health, aiming to make personalized genetic testing part of the standard of care. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.

• Own the daily operations of Client Support, including queue health monitoring, QA reviews, and team standups.
• Coach and train team members to ensure high-quality support, while handling complex escalations and providing hands-on coverage as needed.
• Partner with the Client Support Manager on process improvements, weekly updates, and cross-functional operational planning.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by interpreting EHR data and making recommendations for revenue cycle teams. As a Smartian, you'll build technology that makes healthcare more accurate and sustainable, working with a small, mission-driven team.