Serve as key support contact for providers, resolving inquiries and maintaining positive relationships.
Manage provider listings, procedure additions/deletions, and customer requests following established processes.
Monitor customer activity, identify improvement opportunities, and provide guidance on Marketplace tools.
Tendo is a mission-driven company building software to improve the care journey for patients, clinicians, and caregivers. It is a fast-growing company with a diverse team and hubs in several US cities, fostering a culture of innovation and collaboration.
Manage a diverse block of customers in Arkansas to ensure successful delivery of mental health and well-being services.
Oversee customer satisfaction, profitability, and implement effective program delivery including communication strategies and training.
Retain and grow book of business by identifying upselling opportunities and managing complex customer issues.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces. With over 40 years of experience, they serve more than 75,000 customers worldwide and are chosen by 40% of the Fortune 500.
Manage a portfolio of public-sector customer accounts, driving adoption and measurable outcomes.
Serve as the primary point of contact and trusted advisor to customer stakeholders.
Lead business reviews focused on engagement, ROI, and long-term value.
Virta Health is on a mission to reverse metabolic disease in one billion people. They have raised over $350 million from top-tier investors and partner with large health plans, employers, and government organizations.
Support executive business reviews and account follow-through for enterprise customers, preparing materials and tracking action items.
Draft professional customer communications and maintain stakeholder maps to ensure seamless account management.
Maintain account health records in HubSpot and assist with process improvements to streamline team operations.
Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers, and have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients.
Work cross-functionally with a dedicated Account Management team to ensure end-to-end client ownership and accountability.
Use data to develop strategic account plans, conduct monthly claims reviews, and present quarterly progress reports.
Present strategic renewal proposals, negotiate rates, and ensure smooth transitions from sales to implementation.
Gravie creates health benefits that actually benefit small and midsize businesses and their employees. The company is well-capitalized with a non-hierarchical, high-performance culture focused on consumer-centric solutions.
Build and maintain strong client relationships, driving retention and program success.
Manage day-to-day operations, issue resolution, and strategic growth for a portfolio of accounts.
Leverage data to demonstrate value and identify opportunities for expansion.
Foodsmart is the leading Foodcare platform in the U.S., delivering nutrition-driven healthcare at scale with a national network of Registered Dietitians. With over 3 million members and a $200 million investment from TPG's Rise Fund, Foodsmart is a mission-driven company dedicated to making nutritious food accessible and affordable.
Serve as main point of contact for largest clients, focusing on retention and growth.
Analyze customer objectives and integrate them into sales approaches and product suggestions.
Attend industry events and partner with internal teams to align client strategies.
Relias helps healthcare organizations improve clinical and financial outcomes by elevating team performance. With over 11,000 clients and 7,000+ online courses, the company offers a flexible work environment and impactful mission.
Act as primary liaison for existing groups, ensuring satisfaction and retention through proactive relationship management.
Attend client meetings across Texas, providing education and enrollment support.
Lead renewal discussions, negotiate terms and pricing to drive retention.
Sidecar Health is redefining health insurance to make excellent healthcare affordable and accessible. They are a mission-driven company with a team of passionate individuals from tech, policy, and healthcare backgrounds.
Manage a portfolio of public-sector customers and serve as their primary strategic partner.
Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
Build strong relationships with benefits leaders, HR teams, and executive stakeholders to improve population health.
Virta Health is on a mission to reverse metabolic disease in one billion people by combining technology, personalized nutrition, and virtual care. With over $350 million in funding from top-tier investors, the company partners with major health plans and employers to help employees restore their health.
Act as main point of contact for client day-to-day communication and oversight
Craft agendas, host weekly meetings, and manage actions items for key accounts
Collaborate with cross-functional teams to communicate business initiatives and manage account performance.
Vetcove modernizes veterinary software and pet healthcare through a marketplace, ecommerce, and practice management platform. More than 25,000 hospitals rely on Vetcove daily, and it is a fast-growing, mission-driven company backed by Y Combinator and top venture investors.
Drive customer success, retention, and expansion across a portfolio of Telehealth accounts at hospitals and health systems.
Build trusted relationships with executive, clinical, and operational stakeholders to understand goals and drive adoption.
Lead commercial discussions for renewals, growth, and expansion while collaborating with cross-functional teams.
Eko builds AI and digital tools for healthcare providers to detect heart and lung disease. With strong venture capital backing and over 8 FDA clearances, the company has a mission-driven, diverse team and is recognized as a top health tech company by TIME.
Build and maintain client relationships, serving as the primary point of contact for operational items and ensuring retention through exceptional service.
Uncover client business needs, deliver tailored solutions, and partner cross-functionally to drive success and growth.
Manage KPIs, conduct quarterly reviews, and travel to client sites and industry events to represent the company.
HHAeXchange is the leading technology platform for home and community-based care, providing a comprehensive end-to-end homecare solution. Founded in 2008, we are a growing company with a passionate team dedicated to transforming healthcare through our homecare ecosystem.
Build and maintain strong relationships with existing clients while identifying new business opportunities.
Coordinate with internal departments to ensure successful project execution and client satisfaction.
Develop strategic account plans and maintain accurate CRM records to support long-term growth.
M2W Inc. is a professional services company that focuses on client relationships and delivering exceptional results. The company offers a collaborative and inclusive work environment with opportunities for professional development and career advancement.
Build and expand client relationships across all levels, including C-Suite, to drive value and adoption.
Develop joint success plans with shared metrics and facilitate Executive Business Reviews.
Collaborate cross-functionally to maximize retention, growth, and act as a Trusted Advisor.
PointClickCare is a leading health tech company focused on helping providers deliver exceptional care. As a founder-led, privately held firm, it serves over 30,000 provider organizations and is recognized as one of Canada's Most Admired Corporate Cultures.
Act as a trusted advisor to health plan clients, driving adoption and value realization of Collective Medical's technology.
Develop strategic account plans and foster collaboration between clients to share best practices and success stories.
Identify performance improvement opportunities and coordinate cross-functional teams to support revenue expansion and churn reduction.
PointClickCare is a health tech company that helps providers deliver exceptional care through a platform with the largest long-term and post-acute care dataset. The company is founder-led and privately held, with over 30,000 provider organizations and a culture recognized as one of Canada's Most Admired Corporate Cultures.
Act as the primary customer contact for VA and Medical Center accounts, managing end-to-end support and relationship management.
Travel on-site to deliver professional training to healthcare providers and represent the company at medical conferences and trade shows.
Drive revenue growth through strategic sales, lead generation, and territory account management.
CEFALY Technology, founded in 2008, transforms migraine care with drug-free neuro-therapeutic solutions. Their flagship device has treated over 2 billion migraines worldwide, and they continue to expand access to safe, effective care.
Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
Develop and execute strategic account plans for health system partners and executive stakeholders.
Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.
Build and maintain client relationships, serving as the primary point of contact for daily operations and ensuring retention through exceptional service.
Uncover client needs, manage KPIs, and collaborate with product teams to deliver solutions and drive customer satisfaction.
Travel 10-25% for client sites and events, and lead product demonstrations to grow opportunities within the market.
HHAeXchange is the leading technology platform for home and community-based care, providing an end-to-end homecare solution for aging and disabled individuals. Founded in 2008, the company has passionate employees focused on transforming healthcare by connecting patients, providers, managed care organizations, and states.
Serve as the primary point of contact and trusted advisor for employer groups, brokers, and employees navigating ICHRAs, individual health plans, and Medicare.
Manage account onboarding, implementation, renewals, and issue resolution while driving retention and satisfaction.
Educate stakeholders on health insurance options, process enrollments, and ensure compliance with ACA, HIPAA, and CMS regulations.
Kyra Health is a health benefits technology company that transforms how employers and employees experience health benefits through technology, innovation, and exceptional service. They are a growing company focused on delivering exceptional client experiences and building long-term relationships.
Answer inbound calls and make outbound calls to participants enrolled in the Condition Management Program.
Assist participants via email and online messaging, and accurately document all participant communications.
Work independently and in a team environment with strong customer service skills; no experience required as training is provided.
Cottingham and Butler's Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity through onsite screenings, technology, and condition management programs. They value an open-door culture where team opinions are appreciated.