Serve as main point of contact for largest clients, focusing on retention and growth.
Analyze customer objectives and integrate them into sales approaches and product suggestions.
Attend industry events and partner with internal teams to align client strategies.
Relias helps healthcare organizations improve clinical and financial outcomes by elevating team performance. With over 11,000 clients and 7,000+ online courses, the company offers a flexible work environment and impactful mission.
Establish and maintain ongoing relationships with assigned MCG customers.
Conduct regular business reviews and customer outreach in accordance with policy.
Research and troubleshoot customer issues, engaging internal resources as needed.
MCG leads the healthcare community to deliver patient-focused care. They have a mission-driven team of physicians and technical experts and are part of Hearst, with over 100 years of experience.
Build and maintain strong relationships with existing clients while identifying new business opportunities.
Coordinate with internal departments to ensure successful project execution and client satisfaction.
Develop strategic account plans and maintain accurate CRM records to support long-term growth.
M2W Inc. is a professional services company that focuses on client relationships and delivering exceptional results. The company offers a collaborative and inclusive work environment with opportunities for professional development and career advancement.
Build and maintain client relationships, serving as the primary point of contact for daily operations and ensuring retention through exceptional service.
Uncover client needs, manage KPIs, and collaborate with product teams to deliver solutions and drive customer satisfaction.
Travel 10-25% for client sites and events, and lead product demonstrations to grow opportunities within the market.
HHAeXchange is the leading technology platform for home and community-based care, providing an end-to-end homecare solution for aging and disabled individuals. Founded in 2008, the company has passionate employees focused on transforming healthcare by connecting patients, providers, managed care organizations, and states.
Coordinate implementation of programs for clients, acting as liaison between client and technical team for IVR program lifecycle.
Manage project scope, schedule, costs, and compile specifications while reviewing scripts for accuracy and effectiveness.
Analyze client reports, prepare billing documentation, and develop revenue projections to optimize performance.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology. We have a global workforce of 500,000 across 300 languages and prioritize inclusion, diversity, and employee well-being.
Build and maintain client relationships, serving as the primary point of contact for operational items and ensuring retention through exceptional service.
Uncover client business needs, deliver tailored solutions, and partner cross-functionally to drive success and growth.
Manage KPIs, conduct quarterly reviews, and travel to client sites and industry events to represent the company.
HHAeXchange is the leading technology platform for home and community-based care, providing a comprehensive end-to-end homecare solution. Founded in 2008, we are a growing company with a passionate team dedicated to transforming healthcare through our homecare ecosystem.
Serve as the primary point of contact for a high-volume portfolio of small group employer clients, managing day-to-day service needs via phone and email.
Build and maintain strong client and carrier relationships through proactive outreach and virtual meetings, handling high-level service issues with professionalism.
Support renewal processes, identify cross-sell opportunities, and maintain accurate client records in the CRM system.
CRC Benefits is an industry leading provider of benefits services. The company has earned a Top Workplaces USA award three years in a row, with a culture based on inclusion, trust, collaboration, and innovation.
Act as primary liaison for existing groups, ensuring satisfaction and retention through proactive relationship management.
Attend client meetings across Texas, providing education and enrollment support.
Lead renewal discussions, negotiate terms and pricing to drive retention.
Sidecar Health is redefining health insurance to make excellent healthcare affordable and accessible. They are a mission-driven company with a team of passionate individuals from tech, policy, and healthcare backgrounds.
Manage client requests and provide timely, results-based customer service.
Act as a liaison between clients and internal teams for project management and resolution.
Track KPIs like satisfaction and retention while supporting cross-functional collaboration.
Enumerate provides a platform for community association management, helping clients manage financials and operations. The company is a growing tech firm with a focus on customer success and partnership.
Serve as the primary client contact and trusted advisor, managing relationships and ensuring client success with Cotiviti's PPM/CV products.
Coordinate cross-functional teams to execute client strategic plans, monitor program performance, and identify growth opportunities.
Manage operational implementation of client payment policy decisions and provide training to optimize program performance.
Cotiviti is a healthcare analytics company specializing in payment integrity and cost verification solutions. The company fosters a collaborative culture and values client success, with a focus on innovation and data-driven insights.
Serve as the primary point of contact and trusted advisor for client operational representatives, building strong relationships.
Coordinate cross-functional teams to manage client initiatives and ensure alignment with business objectives.
Monitor program performance, analyze data, and provide recommendations to improve outcomes.
They provide healthcare operational solutions and client management services. The company fosters a collaborative, client-focused environment with cross-functional teams.
Primary owner of customer relationships and account strategy, acting as a trusted advisor while developing multi-stakeholder connections.
Accountable for customer retention, subscription renewals, and conducting quarterly business reviews to drive satisfaction.
Partner cross-functionally with Product, Marketing, and Engineering to manage customer issue escalation and identify cross-sell and up-sell opportunities.
Onit is redefining legal operations with an AI-driven platform that streamlines enterprise legal management and contract lifecycle processes. The company is a team of innovators focused on using AI to help legal departments become faster and more strategic, with a culture that values bold thinking and complex problem-solving.
Maintain positive client health scores and NPS while managing relationships throughout customer lifecycles.
Proactively engage with assigned book of business, driving adoption and optimization of system best practices.
Partner with cross-functional teams including Account Managers, Professional Services, and Support to drive expansion opportunities and address customer concerns.
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, the company has been recognized as one of the best places to work over 10 times, with a culture centered around impact, inclusion, and flexibility.
Take ownership of each account by building strong relationships to ensure customer satisfaction.
Acquire deep knowledge of company products and value proposition to drive adoption.
Monitor account health and KPIs, identify churn risk, and work proactively to eliminate that risk.
AssetWatch serves global manufacturers by powering manufacturing uptime through condition monitoring. They are a devoted team of engineers and business leaders united to build the future of predictive maintenance.
Manage the full client lifecycle, including onboarding, training, renewals, and expansion.
Build strong relationships with healthcare clients through proactive support and value-focused engagement.
Drive subscription renewals, monitor customer health metrics, and identify growth opportunities.
The company provides innovative technology solutions for healthcare providers. It is a fast-growing international business with a collaborative and supportive team culture.
Act as main point of contact for client day-to-day communication and oversight
Craft agendas, host weekly meetings, and manage actions items for key accounts
Collaborate with cross-functional teams to communicate business initiatives and manage account performance.
Vetcove modernizes veterinary software and pet healthcare through a marketplace, ecommerce, and practice management platform. More than 25,000 hospitals rely on Vetcove daily, and it is a fast-growing, mission-driven company backed by Y Combinator and top venture investors.
Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
Develop and execute strategic account plans for health system partners and executive stakeholders.
Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.
Build and maintain strong customer relationships through regular engagement and communication.
Drive account growth through renewals, upselling, and cross-selling while negotiating pricing and closing agreements.
Collaborate with internal teams to ensure customer satisfaction and monitor account health against defined targets.
Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity. We are an equal opportunity workplace committed to diversity, with offices in the US, UK, Europe, and India.
Lead customer retention and optimize product adoption and expansion within the background screening industry.
Drive continuous improvement of renewal, add-on sales, and services engagement processes.
Partner with cross-functional teams to integrate customer success and serve as executive escalation for critical accounts.
Mitratech is a proven global technology partner for corporate legal and compliance teams, including background screening and consumer reporting organizations. The company fosters a culture of ownership, transparency, and continuous improvement, with a focus on client experience.
Manage communications with team members and assist Client Services team in developing new business initiatives and organic growth within accounts.
Coordinate pitch presentations, lead point of contact for assigned projects, and ensure project profitability and client deliverables.
Drive daily project activities, manage scope changes, facilitate medical-legal-regulatory review, and contribute to client proposals and budgets.
Precision AQ is a leading payer marketing agency that supports global pharmaceutical and life sciences clients in achieving commercial excellence. They are a growing agency with a team-driven environment, offering opportunities for external training, mentorship, and cross-functional projects.