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About the Role:
- Act as the primary liaison between clients and our technical team to implement and maintain IVR programs.
- Coordinate program implementation across direct response, financial services, retail, technology, and business enterprise industries.
Key Responsibilities:
- Compile specifications, requirements, and documentation from clients and manage project scope, schedule, and costs.
- Write creative copy for interactive voice response scripts and review for accuracy and sales effectiveness.
- Analyze client reports, prepare monthly billing, and develop revenue projections for each client.
Qualifications:
- Must have contact center leadership experience and be at least 18 years old.
- Intermediate Microsoft Office skills and willingness to travel.
- Must pass background checks and meet tenure and performance metrics.
What We Offer:
- Comprehensive health benefits including medical, vision, and dental.
- Mental health resources, health and personal time off, and leave programs.
- Competitive 401(K) plans, life insurance, and additional coverages like pet insurance and FSA.
Teleperformance
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology. We have a global workforce of 500,000 across 300 languages and prioritize inclusion, diversity, and employee well-being.