Act as a key point of contact for veterinary professionals and healthcare organizations.
Resolve operational challenges while improving platform reliability and customer satisfaction.
Collaborate with cross-functional teams in a remote, fast-paced environment.

Responsibilities:

Handle customer inquiries through email, live chat, and phone support.
Troubleshoot first-line issues and escalate complex cases to relevant stakeholders.
Maintain accurate support tickets and contribute to process improvements.

Requirements:

2+ years of client or customer support experience, ideally in a startup or tech environment.
Excellent written and verbal communication skills.
Familiarity with ticketing systems and ability to manage multiple priorities.

Benefits:

Fully remote work with flexible hours.
Comprehensive health coverage and 401(k) plan.
Unlimited PTO and paid family leave.

Undisclosed

They operate a technology-driven platform transforming the veterinary healthcare industry. They are a fast-growing, mission-driven organization with an inclusive culture focused on collaboration, impact, and innovation.

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