Conduct high-volume telehealth pre-assessment consults, educating patients on safe usage and side effects.
Provide empathetic, non-judgmental care while documenting accurately to support safe prescribing.
Liaise with prescribers and the Patient Care Team to ensure continuity of care in a fast-paced remote environment.
Montu is Australia's largest healthtech business focused on alternative healthcare, supporting patients through its Alternaleaf clinic and other platforms. Founded in 2019, it has grown rapidly, ranked #1 in Deloitte TechFast 50 for two consecutive years and #1 on LinkedIn's Top Startups Australia 2024, with a remote-first culture.
Review and communicate lab results to clients using medical guidelines and AI interpretations.
Evaluate medication refill and new medication requests, coordinating with DVMs and pharmacies.
Manage client communication via Zendesk and collaborate with in-clinic teams for continuity of care.
Sploot Veterinary Care provides high-quality veterinary medicine with a focus on urgent care and general practice. The company fosters a team-first, collaborative culture with strong support and work-life balance.
Educate and support prospective customers through inbound warm leads, phone, and email interactions, building trust and recommending coverage.
Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals.
Navigate multiple systems and tools to deliver a seamless customer experience, accurately documenting interactions in the CRM.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners care for their pets. The company fosters a collaborative, casual, and pet-friendly environment where team members are encouraged to be themselves.
Act as the primary point of contact for new patients via phone and email, guiding them through initial enrollment.
Proactively support patients in completing initial enrollment tasks and track progress to reduce drop-off.
Efficiently register and onboard a high volume of new patients by phone, collecting insurance details and setting up charts.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team.
Administer multiple clinical assessments and screening tools to prioritize member needs and coordinate care.
Build trusting relationships with members through empathy and consistent engagement, serving as the care quarterback.
Utilize electronic systems and collaborate with the interdisciplinary team to optimize the member experience.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. The company delivers goal-centered care to reduce hospitalizations and improve quality of life, with a dynamic and inclusive team environment.
Oversee clinical enrollment for members, guiding them through protocols and eligibility for the most appropriate program.
Collaborate with a cross-functional team of nurses, health coaches, and providers to ensure a seamless member experience.
Utilize nursing judgment, motivational interviewing, and data tools to drive behavior change and improve health outcomes.
Twin Health is the only company applying AI Digital Twin technology to prevent and improve chronic metabolic diseases like type 2 diabetes and obesity. With more than $100 million raised and over 100 employees, Twin has been recognized as an Innovator of the Year and a Most Loved Workplace, backed by leading venture firms.
Provide clinical assessment and nursing triage to diverse patients across the health continuum.
Assist in directing patients to the most appropriate level of care via telephonic health information.
Work in collaboration with Telehealth providers for virtual care visits and follow-up calls.
We bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, and 400 healthcare facilities, we are a leader in clinical practice management with a culture of belonging and empowerment.
Answer incoming calls professionally and provide a warm, personalized experience for patients.
Handle patient inquiries, direct calls, and accurately record information.
Learn and use internal software to support clinic operations.
Assist World connects businesses with remote virtual assistants. It offers a fully remote work environment with bonuses and no tracker, fostering a flexible and trusting culture.
Answer incoming calls, texts, patient portal communications, and emails to provide accurate responses and book appointments.
Manage tasks in the Navigator system and act as a cross-functional liaison between departments including Care Navigation and Operations.
Screen patients for demographic and appointment information, inputting data into CRM and EHR while maintaining a professional and positive attitude.
Sollis Health is the first and only medical membership that’s on-demand 24/7, 365, providing concierge medical care with ER-trained teams and expedited services. The company operates in multiple US states and cultivates a high-caliber clientele, emphasizing personalized and immediate support.
Review veterinary medical records, clinical notes, and policy information to evaluate claim eligibility and determine outcomes.
Apply policy language and guidelines consistently while conducting secondary claim reviews for the appeals process.
Communicate with pet owners, veterinary teams, and internal stakeholders via phone and email to deliver empathetic and professional claim decisions.
Trupanion is a leading provider of medical insurance for cats and dogs in North America and a new provider in Europe. The company offers a collaborative, informal, and pet-friendly environment where everyone is encouraged to authentically be the best version of themselves.
Initiate and handle outbound and inbound calls to set appointments and conduct interviews with prospective learners, guiding them through the Discover, Commit, Start Application journey.
Provide daily activity reports, generate leads through referrals, and maintain accurate records in the learner management system while ensuring compliance with accreditation standards.
Review applicant documentation and eLearn assessments to determine suitability for admission, collaborating with other functions to deliver high-quality enrollment support.
Nightingale Education Group is a healthcare education institution focused on higher learning in healthcare professions, using a blended-distance learning platform to transform rural health landscapes. The company has graduated nearly 5,000 nurses and fosters a community built around shared purpose and professional development.
Provide frontline virtual or telephonic support to clients and healthcare professionals.
Document and report Information Requests, Adverse Events, and Product Quality Complaints.
Ensure compliance with FDA regulations, HIPAA, and company policies.
Inizio is a pharmaceutical services company providing medical information and patient support. They are a large organization committed to building a diverse, inclusive workforce and fostering a culture of leadership and collaboration.
Provide telephonic triage assessments and health education using nursing protocols and algorithms.
Utilize critical thinking and communication skills to manage diverse patient populations.
Work a flexible schedule that includes evenings and weekend shifts from your home office.
Carenet Health provides telephonic clinical assessments, health education, and utilization management services to patients and members. They are a growing organization with a collaborative national team of Registered Nurses, offering work-from-home options and a supportive culture.
Conduct comprehensive health assessments for Medicare Advantage members via telehealth.
Create personalized care plans and coordinate with primary care physicians and care teams.
Document visits and close gaps in care using Clover's software and EMR systems.
Clover is reinventing health insurance by combining data with human empathy to keep members healthier. The company is a mission-driven team focused on improving healthcare, with a culture that values diversity and inclusion.
Support the Care Advice Line call queue after hours, weekends, and holidays, answering calls promptly and accurately.
Triage and transfer calls to RNs, providers, or 911 as needed, while charting in EMR and maintaining patient communications.
Provide patient education, referrals, and scheduling assistance to support care coordination and proactive health management.
Privia Health is a technology-driven national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences. The company is led by top industry talent and physician leadership, focusing on reducing healthcare costs and improving outcomes.
Prepare targeted prospecting and call lists and research property ownership through CoreLogic.
Manage and update CRM databases, create CMA reports, and provide property price updates.
Schedule follow-ups using Realtair, perform data entry, and draft emails for general administrative support.
We are a virtual assistant service provider specializing in supporting Australian real estate agents. Our team is dedicated and resourceful, offering long-term career stability in a supportive Australian team environment.
Triage and provide clinical support for incoming patient communications.
Conduct phone assessments of clinical symptoms to determine the best path of care.
Assist in the development of processes and systems for urgent care and virtual triage.
Galileo is a team-based medical practice providing high-touch, data-driven, multi-specialty care across the United States. They are a team of healthcare and technology innovators focused on improving care quality and affordability for all.
Manage patient physiological markers and provide clinical triage.
Conduct wellness calls and collaborate with care teams to set health goals.
Drive patient engagement and ensure adherence to RPM program standards.
Vivo Care is building a platform to make healthcare continuous, personal, and truly connected. It is a fast-growing startup with a culture of inclusion, collaboration, and innovation.