Answer incoming calls, texts, patient portal communications, and emails to provide accurate responses and book appointments.
Manage tasks in the Navigator system and act as a cross-functional liaison between departments including Care Navigation and Operations.
Screen patients for demographic and appointment information, inputting data into CRM and EHR while maintaining a professional and positive attitude.
Sollis Health is the first and only medical membership that’s on-demand 24/7, 365, providing concierge medical care with ER-trained teams and expedited services. The company operates in multiple US states and cultivates a high-caliber clientele, emphasizing personalized and immediate support.
Confirm the following day's appointments by text via Ring Central.
Respond to incoming patient text messages promptly throughout assigned shifts.
Schedule and manage bookings in Dr. Chrono across multiple providers.
A well-established medical/aesthetic practice in Los Angeles, California, serving a predominantly female patient base. The practice is small and family-run, with a focus on personal care and communication via text.
Manage virtual call routing, emails, and calendar coordination for high-growth international clients.
Perform light administrative tasks, record management in CRM, and office procurement support.
Handle meeting coordination and internal collaboration to ensure operational harmony.
Savvital provides diversified services to small and medium-sized businesses in the US market, offering customized solutions through strategic task delegation. The company employs a team of educated experts motivated to add capacity to clients' workdays, aiming to create a human-centered ecosystem for growing businesses.
Manage patient communications, including phone calls, emails, and appointment scheduling.
Coordinate specialist referrals, insurance authorizations, and test results.
Provide administrative support such as pharmacy refills, EHR maintenance, and workflow tracking.
Assist World is a staffing agency recruiting for a busy and growing U.S. medical practice. They emphasize remote work, no tracker policies, and a supportive environment.
Act as the primary point of contact for new patients via phone and email, guiding them through initial enrollment.
Proactively support patients in completing initial enrollment tasks and track progress to reduce drop-off.
Efficiently register and onboard a high volume of new patients by phone, collecting insurance details and setting up charts.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team.
Answer incoming calls, schedule appointments, and pre-register new patients with accurate insurance and personal information.
Triage calls to appropriate personnel, manage voicemail queues, and reschedule cancellations to maintain patient flow.
Maintain a ONETeam mindset by upholding core values (Positivity, Productivity, and Professionalism) and completing required training on privacy and safety standards.
APDerm is a dermatology practice focused on providing high-quality patient care. The company fosters a culture built on positivity, productivity, and professionalism, with a commitment to equal opportunity and inclusive benefits.
Handle high-volume inbound and outbound calls (around 450/week) to guide patients through their treatment journey.
Manage patient appointments, documentation, and queries with empathy and accuracy.
Update patient records in compliance with GDPR and collaborate with clinical team for smooth patient experience.
Montu UK is a leading digital health company specialising in cannabis-based medicines, dedicated to improving patient access to safe and effective treatments. As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers.
Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries.
Gather accurate patient information and verify insurance coverage and eligibility.
Guide patients through the intake process with clarity, empathy, and professionalism.
We are a healthcare organization dedicated to providing patient intake services. We offer a supportive remote work culture with team engagement events and leadership development programs.
Assist with customer outreach calls to encourage scheduling of annual visits.
Provide accurate information, resolve problems, and document inquiry details comprehensively.
Maintain a helpful, caring, and empathetic attitude with effective verbal and written communication.
Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to various locations. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world.
Handle Zendesk tickets from patients regarding appointments, issues, and missing results.
Make outbound calls and send follow-up emails to resolve patient concerns.
Be the first point of contact for patients via phone, text, email, and chat.
Getlabs is the leading platform for at-home diagnostics. They have raised $50M from strategic investors including Labcorp and Quest, and their mission is to save lives by expanding access to diagnostics for everyone.
Manage inbound and outbound patient communications to resolve billing questions and account balances.
Conduct account investigations and follow-up activities to ensure timely resolution of outstanding balances.
Support daily patient account operations within a collaborative practice operations environment.
Jobgether is an AI-powered job matching platform connecting candidates with hiring companies. It uses technology to review applications efficiently and fairly, supporting a fair hiring process.
Deliver exceptional member support via phone, chat, and email.
Educate members on their healthcare benefits and claims, helping them maximize their Garner benefit.
Handle complex and sensitive conversations with professionalism, empathy, and patience.
Garner Health is a healthcare technology company reimagining how healthcare works in the U.S. by partnering with employers to redesign benefits using data-driven insights. It is one of the fastest-growing healthcare technology companies in the country, building a team of mission-driven individuals focused on making a meaningful impact on healthcare at scale.
Handle inbound and outbound calls from patients, physicians, and referral sources to ensure patient satisfaction and resolve issues.
Obtain and process authorizations for reorders, audit supply configurations, and maintain accurate documentation for billing.
Maximize patient base through retention efforts and cross-selling via phone while maintaining a high degree of confidentiality.
CCS is a strategic partner in chronic care management, tackling diabetes and chronic conditions affecting over 133 million Americans. Recognized as a Great Place to Work®, the company supports over 200,000 people annually with home-delivered medical supplies and pharmaceuticals.
Provide exceptional support to patients via phone, email, chat, and SMS.
Resolve patient inquiries related to appointments, prescriptions, billing, subscriptions, and account management.
Guide patients through the telehealth experience with empathy, professionalism, and accuracy.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are a remote-first, globally distributed team that values clarity, accountability, and initiative.
Handle inbound and outbound calls in a fast-paced call center environment.
Manage patient communications via SMS, chat, and email.
Maintain patient records, ensure HIPAA compliance, and resolve concerns with first contact resolution.
Herself Health is a primary care startup focused on women aged 65 and older. With a team of 100+ colleagues, they are dedicated to providing specialized, patient-centric care.
Serve as the primary point of contact for members by handling inbound phone calls and providing timely support via email and SMS.
Deliver a concierge-level experience by answering questions, resolving issues, and guiding members through the Lifeforce journey with empathy.
Navigate multiple systems, document interactions accurately, and collaborate with clinical, diagnostic, and operations teams to ensure seamless member experiences.
Lifeforce is a longevity medicine program that provides comprehensive diagnostics, clinical experts, health coaches, and personalized protocols to help people optimize their health. The company is a fast-paced, fully remote startup with a concierge-level customer experience culture.
Manage inbound SMS inquiries and engage in consultative conversations to understand patient needs.
Guide prospective patients toward scheduling consultations and coordinate appointments using scheduling tools.
Maintain accurate patient information in CRM systems and conduct follow-ups to support the decision-making process.
The hiring partner is a healthcare-focused organization that connects patients with appropriate care. The company values empathy, independence, and meaningful conversations, operating with a small, supportive team in a remote setting.
Conduct outbound and inbound calls to support patients recently discharged from the ER and schedule appointments.
Assist with administrative tasks and coordinate patient care with team members and provider networks.
Become an expert with software like EMR, Slack, and Five9 to deliver high quality customer service.
Fuze Health is a digital health company that empowers patients to connect with care providers and health resources. It combines capabilities from LetsGetChecked, Truepill, and Alto Pharmacy, with a growing team focused on next-generation healthcare solutions.