Medical Virtual Assistant / Patient Coordinator

Key Responsibilities:

• Answer and manage a high volume of incoming patient phone calls.
• Respond professionally to patient emails and administrative enquiries.
• Process specialist referrals and insurance authorizations.
• Coordinate laboratory and imaging results with the clinical team.
• Manage pharmacy refill requests and medication-related communications.

Required Qualifications:

• Previous experience in a U.S. medical practice as a Medical Virtual Assistant or similar.
• Strong understanding of HIPAA and patient confidentiality.
• Excellent spoken and written English with confident telephone manner.
• Experience with patient scheduling, referrals, and medical administration.
• Ability to manage multiple priorities while working independently.

Preferred Qualifications:

• Experience using Office Ally, Practice Mate, EHR 24/7, or similar EHR systems.
• Familiarity with insurance referral processes and pharmacy communications.
• Previous experience supporting primary care, family medicine, or outpatient clinics.
• Experience working remotely in a healthcare environment.