Director of Customer Experience
Benefits
Unlimited PTO
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What You'll Do:
- Define CX strategy across all channels, set vision and roadmap.
- Lead and grow the CX team, own hiring, culture, and performance.
What You'll Bring:
- 8+ years CX experience, 3+ in leadership, DTC/health/subscription background.
- Strong analytical skills, data-driven, comfortable with executives and details.
What Success Looks Like:
- 90 days: deep audit, relationships, gap analysis.
- 6 months: roadmap, key hires, early metric movement.
Dutch Vet
Dutch Vet is a veterinary telemedicine platform that provides virtual vet visits, diagnosis, and medication delivery. The company is backed by prominent investors and led by a team of experienced startup founders and scaling experts, fostering a culture of innovation and pet-first care.