Own and improve the platforms powering customer experience operations, including Zendesk and Vitally.
Design and maintain automations, workflows, and integrations to reduce manual effort.
Collaborate with cross-functional teams in a distributed, asynchronous environment.
They are a partner company hiring through Jobgether, focused on customer experience operations. They offer a remote-first culture with global collaboration and a strong emphasis on autonomy and innovation.
Lead the development and delivery of CX automation and AI initiatives from scoping to production.
Build and maintain AI agents and automated workflows to improve specialist effectiveness and reduce manual handling.
Own the technical delivery of CX tooling and integrations, ensuring reliability under operational load.
Remote solves modern organizations' biggest challenge of navigating global employment compliantly. It is a fully remote company with a global team working across 6 continents, fostering a culture of innovation and async work.
Administer and optimize Salesforce Service Cloud, including case management, automation, routing, and reporting.
Own the configuration and ongoing administration of Zoom Contact Center to support voice and digital client interactions.
Design and maintain CX workflows that create frictionless, intuitive experiences for clients and internal teams.
We're a small company with a big mission: to connect healthcare providers with the right life science experts and resources to improve patient care. We have a proven product, a strong mission, and a passionate team.
Own and optimize the operational foundation for post-sale customer experience, including systems, processes, reporting, and governance.
Partner cross-functionally with Account Management, Revenue Operations, Finance, and Product to translate strategy into execution.
Build scalable processes, maintain data quality, and implement automation to improve customer retention and growth.
Stacker is revolutionizing the traditional newswire business model by connecting brand newsrooms and publishers through a platform that helps over 100 content contributors extend their reach. As a bootstrapped, fast-growing remote-first company, we value ownership, integrity, and collaboration, fostering an inclusive culture with unlimited vacation, equity, and full health coverage.
You will lead the end-to-end transformation of our Customer Service platform, including Zendesk implementation and AI integration.
You will drive discovery, solution design, and workflow optimization across contact channels to improve efficiency.
You will collaborate with cross-functional teams to deliver and measure the impact of new systems and automation initiatives.
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages, helping people travel the world with an inclusive, international team of over 48 nationalities.
Build a clear, visible, and effective system for intake, prioritization, and sequencing with proactive reporting.
Translate stakeholder needs into tool assessment, selection, implementation, and ongoing optimization.
Drive adoption and optimization of the CX tech stack to align with critical workflows across teams.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company values a structured hiring process and uses AI tools to support recruitment, focusing on fair and efficient candidate evaluation.
Lead the strategy and evolution of Whisk's Customer Operations function, including tiered support, incident management, and automation.
Ensure operational readiness for new products and build trusted partnerships with Samsung and external platform partners.
Drive Voice of Customer insights and data governance to influence product and engineering decisions.
Whisk pioneers the future of everyday care and health by connecting food, health, and home across the Samsung ecosystem. They are a remote-first team of more than 100 people in over 30 countries, united by a commitment to innovation and impact.
Own the enablement roadmap tied to CX goals and customer outcomes.
Translate CSM feedback and business priorities into scalable enablement strategies.
Use AI and automation to modernize knowledge management and self-serve tools.
Omada Health is a virtual-first healthcare company reversing chronic disease using human-led care, connected devices, and AI. With over two million members served, it's a certified Great Place to Work that values trust, boldness, and collaboration.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Own and continuously improve the CX quality framework across customer support interactions, ensuring consistent evaluation standards and actionable feedback loops.
Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and opportunities to improve the customer experience.
Monitor and report on key CX metrics such as CSAT, CES, NPS, FCR, and ticket trends, using insights to prioritize improvements and measure impact.
Eneba is building an open, safe, and sustainable marketplace for gamers, serving close to 20 million active users. We are a fast-growing international team that values data-driven decision making and continuous improvement.
Configure and optimize AI assistants and workflow automation solutions to support business operations.
Integrate AI platforms with CRM systems, telephony, collaboration tools, and enterprise applications.
Monitor performance, troubleshoot issues, and refine workflows to improve efficiency and user adoption.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. They focus on efficient, objective hiring with a collaborative, international team.
Evaluate AI-generated customer support materials against quality rubrics.
Review documents, spreadsheets, and presentations for accuracy and consistency.
Provide structured feedback to improve AI system performance.
The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.
Support customers throughout their journey from onboarding to renewals, and own the GTM tech stack including HubSpot and Stripe.
Build customer-facing skills by conducting calls, demos, and implementation sessions while investigating billing and subscription issues.
Partner with cross-functional teams to resolve customer issues, improve processes, and capture insights to shape product and GTM strategy.
Gather is building an all-in-one work communication tool that replaces Zoom and Slack with a culture layer for remote work. They are a small, scrappy team focused on building a sustainable business, hosting tens of thousands of users and over one million hours of conversation each week.
Own HubSpot data hygiene and build clean deal-desk processes.
Standardize account management workflows from proposal to signed contract.
Maintain customer health score inputs and cohort reporting.
A bootstrapped, US-based B2B SaaS company in the earned-media / digital-PR space that helps brands place stories on major publisher wires. Small, frugal, and moving fast.
Design and deploy automation-driven systems that support structured product workflows and eliminate friction.
Eliminate manual work by identifying high-leverage repetitive tasks and designing scalable automation.
Own cross-functional service delivery infrastructure across GTM tools.
Crux is a capital markets platform that transforms how clean energy and manufacturing projects are financed in the U.S. With a team of 120+ experts and backing from top investors, it fosters a high-growth, ownership-driven culture.
Set up and maintain voice & SMS support across multiple products.
Own day-to-day operations and manage BPO partners to ensure quality.
Analyze KPIs and customer feedback to drive continuous improvement.
We build and scale next-generation SaaS and mobile platforms. Our global team of experts collaborates across time zones to deliver high-impact products used by millions.
Build and own Moxie's entire customer support organization end-to-end, including AI-powered self-service and a new frontline team.
Design the escalation lattice and own Tier 2 SLA accountability across cross-functional teams.
Set the multi-year vision for a support org that is competitive with peers, focusing on metrics like CSAT, deflection rate, and response time.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. They have grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.
Manage the ticket queue, prioritize and resolve requests, and identify recurring categories for automation.
Participate in rotating on-call and incident response, troubleshooting and documenting issues in real time.
Build and maintain monitoring dashboards (Tableau, Superset, Grafana) to track service health and data quality.
Airbnb is a global community marketplace that connects hosts with guests for unique stays and experiences. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of inclusion and belonging, emphasizing innovation and engagement.