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What your impact will be:
- You will play a central role in a major Customer Service transformation.
- You will renew our omnichannel platform, redesign operational workflows, and scale AI and automation.
- You will bridge technical teams and the Customer Service population.
What you will need to solve:
- Shape and deliver a new customer operations platform.
- Drive AI and automation initiatives to remove manual tasks.
- Lead discovery to define future operational models and workflows.
What success looks like:
- The new platform is designed and delivered to plan with controlled cutover.
- Reporting continuity and reliable baselines are maintained.
- Automation and AI roadmap is established with measured impact.
Lastminute
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages, helping people travel the world with an inclusive, international team of over 48 nationalities.