The Customer Success Manager (CSM) is passionate about making customers wildly successful with Scaled Agile’s (SAI) offerings. As a trusted advocate, the CSM aligns customer needs with SAI’s solutions, ensuring adoption and retention. The ideal candidate is passionate about helping customers be successful with SAFe and attain and sustain business agility.
The Director of Customer Success will drive our customer success efforts, focusing on clients leveraging our Data, AI, and Cloud Services, and will be responsible for building and managing a world-class customer success team that drives adoption, retention, and expansion of our offerings. This role combines strategic program and project management, technical execution, and business strategy alignment, leading a team of empowered program and project managers owning project execution, optimizing delivery processes, and driving continuous improvement while maintaining a strong focus on client success and business outcomes.