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Role Overview:
- Through word of mouth, Gather has spread to thousands of remote-first companies, and you will support a diverse customer base.
- As a small, scrappy team member, you will have outsized impact across the entire customer journey from demos to billing.
- This role is for an early-career GTM professional excited to learn, take ownership, and wear multiple hats.
Where You Will Make an Impact:
- Support customers from onboarding to renewals, owning the GTM tech stack including HubSpot and Stripe.
- Build customer-facing skills through calls, demos, and implementation sessions, and investigate billing issues.
- Partner with Product, Engineering, and Support to resolve issues and capture insights for product and GTM strategy.
What You Bring:
- 1–3 years of experience in a B2B SaaS customer-facing role such as Customer Success, Sales, or Operations.
- Hands-on experience with HubSpot and familiarity with Stripe, with strong written and verbal communication skills.
- A bias for action, organizational skills, and excitement for an evolving startup environment.
Gather
Gather is building an all-in-one work communication tool that replaces Zoom and Slack with a culture layer for remote work. They are a small, scrappy team focused on building a sustainable business, hosting tens of thousands of users and over one million hours of conversation each week.