Client Experience Operations Manager
Remote regions
USBenefits
Unlimited PTO
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About the Role:
- Design, administer, and improve the systems that power client-facing experiences.
- Own the operational backbone of Customer Experience by ensuring Salesforce Service Cloud, Zoom Contact Center, and supporting CX tools work together.
What You’ll Do:
- Administer and optimize Salesforce Service Cloud, including case management, automation, routing, and reporting.
- Own the configuration of Zoom Contact Center and design CX workflows for frictionless client experiences.
- Partner with Service and Account Management to align systems with real-world service processes.
Ideal Candidate:
- Has Salesforce Service Cloud Administrator experience and certification.
- Has hands-on experience with Zoom Contact Center or similar CCaaS platforms.
- Has a customer-first orientation and ability to translate service strategy into scalable systems.
RxVantage
We're a small company with a big mission: to connect healthcare providers with the right life science experts and resources to improve patient care. We have a proven product, a strong mission, and a passionate team.