Salesforce Administrator & CX Systems Specialist

Role Responsibilities:

• Manage day-to-day Salesforce Service Cloud configuration, including objects, fields, page layouts, flows, validation rules, and permissions.
• Troubleshoot user issues and handle routine maintenance and data hygiene to keep the CRM clean and accurate.
• Own the roadmap for telephony and contact center platform, including CTI integration, call routing, and IVR.

Qualifications:

• 2+ years of hands-on Salesforce administration experience, with Service Cloud strongly preferred.
• Experience with contact center platforms such as Amazon Connect, Five9, Twilio Flex, NICE, or Genesys.
• Strong cross-functional communication skills and ability to work with support, operations, and leadership teams.

Benefits:

• Competitive salary in USD, paid consistently every month.
• Performance-based incentives and +15 paid vacation days per year plus all U.S. federal holidays.
• 100% remote work from anywhere in LATAM or Europe with a professional home setup.