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Latin America Europe 3w PTO

  • Own and configure Salesforce Service Cloud, including objects, fields, flows, and validation rules.
  • Manage telephony and contact center platforms, including CTI integration, call routing, and IVR.
  • Build dashboards and reports on support performance metrics like volume, response times, and CSAT.

Salesforce Service Cloud Data Analysis Cross-functional Communication

20 jobs similar to Salesforce Administrator & CX Systems Specialist

Jobs ranked by similarity.

India

  • Administer and optimize HubSpot CRM to support sales and marketing teams.
  • Ensure data integrity, manage workflows, and build dashboards for performance insights.
  • Collaborate with stakeholders to improve CRM adoption and streamline processes.

Our partner company relies on HubSpot CRM to drive sales and marketing operations. They foster a collaborative remote culture and support employee growth.

Global

  • Lead and support requirement gathering, scoping, and documentation for Salesforce Service Cloud projects.
  • Coordinate project activities across internal teams and business units, ensuring clear task ownership and timely follow-up.
  • Triage, analyze, and prioritize incoming Jira tickets in partnership with the Manager.

Granicus provides cloud-based digital solutions for government communications and digital services, helping agencies improve citizen engagement. With over 25 years of experience, they serve 5,500+ government agencies and have a remote-first culture with a globally distributed team.

Brazil

  • Design, implement, and optimize Salesforce Marketing Cloud campaigns and customer journeys using best practices.
  • Collaborate with cross-functional teams in business, data, product, and technology to deliver high-quality CRM solutions.
  • Monitor campaign performance, ensure platform stability, and identify opportunities for optimization.

The company is a partner organization focused on digital transformation and CRM solutions. It fosters a collaborative, remote-first culture with flexible working arrangements and continuous learning opportunities.

US

  • Design and architect scalable CX solutions using platforms like Zendesk, Amazon Connect, and AWS services.
  • Lead technical discovery sessions with prospects to translate business requirements into contact center solutions.
  • Build proof-of-concepts and configure sandbox environments to demonstrate real-world workflows.

Jobgether is an AI-powered job platform that matches candidates to roles using automated technology. They facilitate the hiring process by reviewing applications and sharing top candidates with partner companies.

LATAM Asia

  • Administer and maintain the Salesforce Sales Cloud environment, including configuration, automations, and security settings.
  • Build and maintain reports, dashboards, and perform data quality maintenance and deduplication.
  • Collaborate with business teams to gather requirements, troubleshoot issues, and support releases and change management.

DevSavant is an operating partner for startups and growth-stage companies, helping them turn ambition into execution. With over 8 years working in venture-backed ecosystems, they support founders and product engineering teams from early prototypes to scaling high-performing teams.

$135,000–$145,000/yr
US

  • Manage and maintain the Salesforce platform, including user accounts, configurations, and data integrity.
  • Provide user support and create reports and dashboards to enable data-driven decisions.
  • Automate business processes using Salesforce tools like flows and approvals.

We are a cybersecurity company on a mission to protect and empower the connected enterprise. Our culture is rooted in five values: lead with purpose, act with integrity, find a way, innovate, and share success.

US 4w maternity 4w paternity

  • Respond to customer cases via Salesforce and phone calls, ensuring stellar service and timely follow-ups.
  • Collaborate with AMA teams to solve customer challenges regarding membership, events, publications, and issues.
  • Maintain membership data, identify duplicates, and spot trends to quickly address and report issues.

The American Marketing Association is the leading global professional marketing association, providing community and resources for marketers at all levels. With 70 chapters and presence on 350 college campuses across North America, it fosters a vibrant marketing community and offers professional development, certifications, and scholarly journals.

India

  • Administer and configure HubSpot CRM to support sales and marketing teams.
  • Maintain CRM data integrity and optimize sales pipelines and automated workflows.
  • Partner with sales leadership to drive user adoption through training and coaching.

Anovia is an industry-leading technology outsourcing support provider with expertise in telecommunications. With over 200 professional experts globally, they serve Fortune 500 companies and emphasize work/life balance and growth.

Philippines

  • Own and evolve ANNA's Salesforce ecosystem built on Lumary, ensuring platform stability, automation, and data integrity in a HIPAA-regulated environment.
  • Design and maintain advanced Salesforce flows, data models, and security configurations to support clinical and operational workflows.
  • Partner with operations, clinical leadership, and engineering teams to scale the platform and integrate AI-driven capabilities.

ANNA provides ABA services to young autistic children using a neurodiversity-affirming Naturalistic Developmental Behavioral Intervention approach. They operate center-based clinics across Massachusetts and Missouri and are growing quickly with a mission-driven culture.

US Unlimited PTO

  • Use Salesforce.com to generate quotes, track opportunities, and process orders.
  • Promptly respond to internal and external inquiries, suggesting creative pricing solutions.
  • Serve as a liaison between customers, vendors, and GuidePoint sales executives to support new and renewal business.

GuidePoint Security provides trusted cybersecurity expertise, solutions, and services to help organizations minimize risk. Founded in 2011, the company has grown to over 1,200 employees and maintains a collaborative culture driven by core values.

$40,000–$45,000/yr
Latin America

  • Own HubSpot data hygiene and build clean deal-desk processes.
  • Standardize account management workflows from proposal to signed contract.
  • Maintain customer health score inputs and cohort reporting.

A bootstrapped, US-based B2B SaaS company in the earned-media / digital-PR space that helps brands place stories on major publisher wires. Small, frugal, and moving fast.

US

  • Administer and optimize HubSpot CRM to ensure data integrity, workflow automation, and reporting accuracy.
  • Support SDR and sales teams with outreach sequences, pipeline visibility, and opportunity tracking.
  • Develop sales dashboards, performance metrics, and operational reports for leadership.

IT Management Corporation (ITMC) is a leading technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services since 2009. They serve public and private sector organizations with a focus on State, Local Government, and Education customers.

US Canada

  • Support day-to-day Salesforce administration, configuration, and optimization while collaborating with experienced team members.
  • Gather business requirements and configure features like Flow, fields, page layouts, and automation tools.
  • Assist with security setup, data quality, ticket triage, and documentation.

Applied builds cloud software and AI-powered solutions for insurance agencies and brokers worldwide. With over 40 years in the industry, the company fosters a people-first culture built on trust, inclusion, and growth.

Poland 4w PTO

  • Design and implement scalable APEX solutions using enterprise patterns and best practices.
  • Develop and enhance Service Cloud capabilities including case management, entitlements, and automation.
  • Build and customize Experience Cloud sites and implement Digital Engagement channels like Chat, Messaging, and AI-powered bots.

Docplanner empowers patients by giving them access to leave and read reviews about their visits, and provides doctors with technology to manage bookings easily. We are a diverse group of over 300 people in Engineering, Data, and Product teams, employing over 2,500 globally with a startup mindset.

$24,550–$55,300/yr
Brazil Unlimited PTO 16w paternity

  • Process closed deals end-to-end, including order management, quote creation, and order form processing with accuracy and compliance.
  • Maintain customer and order data in Salesforce, respond to Deal Desk requests from Sales teams, and support complex deal escalations.
  • Contribute to process optimization, improve workflows, and support month-end and quarter-end close activities.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and quick application reviews, operating globally with a focus on remote work opportunities.

Latin America

  • Manage a portfolio of 100+ customer accounts with strategic guidance and support.
  • Drive customer adoption, engagement, retention, and overall account health.
  • Partner with Product and Engineering teams to improve customer experience and influence product development.

Our client is a fast-growing SaaS company building products for the Shopify ecosystem. With a customer-first mindset and a collaborative startup culture, the team is focused on helping Shopify merchants grow through innovative technology and exceptional customer experiences.

Global Unlimited PTO

  • Lead a team of account management reps to understand client needs and drive net dollar retention.
  • Manage weekly and monthly operational metrics for team performance and collaborate with marketing on lead generation campaigns.
  • Recruit, hire, and develop a world-class account management team while building trusted advisor relationships with senior stakeholders.

Absorb Software is a remote-first company providing cloud-based learning management systems (LMS) to organizations worldwide. The company values genuine care, exceptional results, and continuous learning, fostering a united and inclusive culture.

US

  • Support accounts as the operational point of contact between customers and internal service delivery teams.
  • Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers.
  • Handle daily workflows to meet KPI and QA metrics; accurately document all work and customer interactions.

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide.

Global

  • Provide L3 production support for NICE CXone contact center environments, ensuring platform stability and incident resolution.
  • Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog and perform root cause analysis.
  • Support ACD, IVR, call routing, agent desktop, digital channels, and cloud integrations while collaborating with cross-functional teams.

Miratech is a global IT services and consulting company helping visionaries change the world by supporting digital transformation for large enterprises. The company retains nearly 1000 full-time professionals, operates in 30+ countries, and has a Forbes Remote culture with over 99% project success since 1989.

India

  • Manage, optimize, and expand the Salesforce environment across multiple business functions.
  • Work closely with architects, developers, and business stakeholders to deliver high-quality solutions.
  • Ensure platform security, efficiency, and alignment with organizational strategy.

AHEAD builds platforms for digital business by weaving together cloud infrastructure, automation, and analytics. They prioritize creating a culture of belonging and are an equal opportunity employer.