Remote IT Support Specialist
Respond to user requests for service, troubleshoot problems, and resolve issues to the end-user’s satisfaction. Provide in-depth remote technical support and create Knowledge Base documents for problem resolutions. You will troubleshoot hardware and software issues and assist in the testing, configuration, and deployment of new workstations, peripherals, and software. You will also maintain accurate inventory and manage Macs and Apple devices via Jamf Pro.