Source Job

Global

  • Lead and support requirement gathering, scoping, and documentation for Salesforce Service Cloud projects.
  • Coordinate project activities across internal teams and business units, ensuring clear task ownership and timely follow-up.
  • Triage, analyze, and prioritize incoming Jira tickets in partnership with the Manager.

Salesforce Service Cloud Agile Methodologies Jira Business Analysis

20 jobs similar to Salesforce System Analyst

Jobs ranked by similarity.

$85,500–$105,000/yr
US

  • Elicit and document business processes and functional requirements through collaborative stakeholder workshops.
  • Author user stories, acceptance criteria, and process maps to guide development of Salesforce solutions.
  • Partner with product managers to prioritize backlog and with developers to design scalable, platform-native solutions.

NPR is a mission-driven multimedia organization producing award-winning news, information, and music programming in partnership with hundreds of independent public radio stations nationwide. With a workforce spanning journalism, digital media, IT, and development, NPR values collaboration, diverse voices, and inclusion as key to its success.

United States

  • Perform Salesforce administration, configuration, data migration, and training to support stakeholders.
  • Elicit business requirements and create user stories, process flows, and functional designs.
  • Lead Salesforce initiatives, manage project timelines, and collaborate with technical leads.

Big Brothers Big Sisters of America is a youth mentoring organization that empowers youth through one-to-one mentoring relationships. They have a network of over 200 agencies and a national office, fostering a culture of justice, equity, diversity, and inclusion.

India

  • Analyze and document business requirements for ServiceNow IRM implementations.
  • Collaborate with stakeholders to design scalable solutions and improve operational efficiency.
  • Support testing, UAT, and provide trusted advisory to clients.

The company is a partner specializing in ServiceNow implementations, focusing on Integrated Risk Management (IRM). They foster a collaborative, innovation-focused environment and offer opportunities to work with global teams.

$93,500–$151,800/yr
US Unlimited PTO

  • Own the end-to-end Jira intake process, evaluating and triaging requests to keep the Business Systems queue organized.
  • Execute hands-on Salesforce administration and troubleshoot integrations with tools like Five9, Ironclad, and DocuSign.
  • Manage stakeholder expectations, build reports and dashboards, and write technical documentation for system changes.

SmithRx is a Health-Tech company disrupting the Pharmacy Benefit Management sector with a next-generation drug acquisition platform. They have hundreds of thousands of members and a mission-driven collaborative culture that inspires employees to do their best work.

US 4w PTO 12w maternity 12w paternity

  • Partner with business stakeholders and technical teams to lead complex business analysis initiatives while facilitating Agile delivery.
  • Translate business needs into clear user stories, drive stakeholder alignment, and enable predictable, high-quality delivery through Scrum practices.
  • Facilitate Agile ceremonies, coach teams on Scrum principles, remove impediments, support backlog refinement, and promote continuous improvement.

Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has grown into the largest network of independent primary care in the US, with a remote-first, collaborative culture.

UK

  • Design, develop, and implement customized Salesforce solutions using Apex, Lightning Web Components, and Visualforce.
  • Configure Salesforce features such as workflows, flows, validation rules, and security settings, and integrate with third-party systems via APIs.
  • Collaborate with business stakeholders to gather requirements, perform data migration, and resolve technical issues to maintain high-quality code.

Specright is the first purpose-built platform for Specification Management, helping companies digitize and optimize supply chains across industries like packaging, food, and pharma. They are an energetic, entrepreneurial company with a 100% remote, flat culture emphasizing collaboration and innovation.

US

  • Lead ServiceNow platform implementation consulting engagements, driving process definition and improvement.
  • Collaborate with engagement managers and technical leads to ensure project success.
  • Serve as a liaison between clients and technical teams, creating documentation and promoting continuous improvement.

Sigital is a ServiceNow Premier Partner helping organizations align their IT services and operations management strategies with business needs. We are a fast-growing professional services company offering a remote, collaborative work environment.

US Unlimited PTO

  • Efficiently manage Professional Services projects through the full engagement lifecycle, ensuring scope and budget expectations are met.
  • Maintain regular communications with stakeholders and manage project issues and risks to resolution.
  • Foster internal and external customer relationships while supporting revenue recognition and invoicing processes.

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. With over 1,200 employees and strategic partnerships, they serve as a trusted advisor to more than 6,200 customers and Fortune 500 companies.

$133,000–$183,000/yr
Canada

  • Define and review technical designs for custom development, integrations, and data migrations, ensuring adherence to best practices for security, performance, and long-term maintainability.
  • Serve as a technical thought leader by continuously evaluating new Salesforce capabilities and proactively recommending adoption paths that deliver measurable business value.
  • Partner closely with cross-functional stakeholders across Engineering, Sales, Legal, and Operations to gather requirements, co-design solutions, and communicate clearly throughout the delivery lifecycle.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. A remote-first company with competitive benefits including 100% subsidized medical coverage and equity rewards.

Global

  • Lead the design and development of internal commercial systems including Salesforce and NetSuite.
  • Manage and mentor a team of software engineers to ensure high-quality, scalable solutions.
  • Collaborate with cross-functional stakeholders to translate business needs into technical requirements.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates globally with a remote-first culture, focusing on efficient and fair hiring processes.

Europe

  • Coordinate and manage tickets in ServiceNow, ensuring proper prioritization, assignment, and flow.
  • Identify recurring patterns in ticket data and propose improvements to increase queue management efficiency.
  • Prepare clear process documentation, visualizations, and monthly service reports for clients.

Software Mind develops impactful solutions for global companies. The company fosters a culture of openness, respect, and grit, with a focus on enjoyment and growth.

UK

  • Lead discovery sessions to understand client business processes and gather detailed requirements.
  • Configure and customize Salesforce Sales, Service, and CPQ/Revenue Cloud applications.
  • Collaborate with in-house developers and guide clients on best-practice Salesforce utilization.

Cooper Parry is a UK-based digital consultancy and accountancy firm, powered by a team of creative and highly experienced Salesforce specialists as an award-winning Platinum Partner. They are a B Corp certified company, ranked No.1 Accountancy Firm and No.30 Best Large Company to Work For in the UK, with a strong focus on culture and wellbeing.

US

  • Develop and configure custom ServiceNow solutions within client instances, ensuring alignment with best practices.
  • Conduct code reviews and provide mentorship to junior developers to ensure high-quality delivery.
  • Act as a subject matter expert in assigned modules and contribute to continuous improvement.

Sigital is a ServiceNow Premier Partner that provides consulting and development services to clients. The team is passionate about delivering high-quality ServiceNow solutions and fostering a collaborative culture.

US

  • Support Technical Account Managers and Agile Leads in planning, coordinating, and delivering project activities.
  • Coordinate project meetings, track progress, document action items, and escalate risks or issues as needed.
  • Provide project operations support including deliverable tracking, documentation, reporting, and project management tools administration.

Smile Digital Health enables healthcare stakeholders to collect and exchange data using a leading FHIR-based data liberation platform. The company was ranked #19 on Deloitte's Technology Fast 50 for 2024 and fosters a culture of belonging, inclusion, and authenticity.

Global

  • Lead, coach, and mentor Salesforce admins and developers to drive high performance.
  • Serve as a hands-on DevOps leader across release, CI/CD, and deployment processes.
  • Partner with analysts to identify improvement opportunities and deliver technology that improves operational efficiency.

Granicus builds and implements technology that transforms the Govtech industry by bringing governments and constituents together. They have served over 5,500 government agencies and 300 million citizen subscribers, and are a remote-first company with a globally distributed workforce.

India

  • Participate in project meetings and collaborate with teams to understand business requirements and testing objectives.
  • Create detailed testing plans, test cases, and scripts; execute functional, system, integration, and UAT testing.
  • Document defects, track results using test management systems, and prepare test status reports for stakeholders.

Jobgether is a job matching platform that uses AI to connect candidates with hiring companies. They process applications and share top-fitting candidates with employers, with a focus on fair and efficient recruitment.

US

  • Lead business conversations and clarify ambiguous requirements to structure work clearly in Jira.
  • Translate business needs into use cases, epics, user stories, and acceptance criteria for development.
  • Support the full SDLC, including testing, UAT, defect triage, and production validation.

H.W. Kaufman Group is a global network of insurance companies offering innovative solutions across brokerage, underwriting, claims, and risk management. With thousands of professionals in over 60 offices worldwide, we maintain a private, Wall Street-independent culture focused on adaptability and unrivaled service.

Europe

  • Lead customer workshops to understand business processes and translate requirements into scalable Salesforce solutions.
  • Design and configure Salesforce solutions using standard platform capabilities with a configuration-first approach.
  • Act as the trusted advisor between business stakeholders and delivery teams to ensure successful project execution.

Nagarro is a digital product engineering company that builds products, services, and experiences across all digital mediums. They scale globally with over 18,000 experts across 39 countries and foster a dynamic, non-hierarchical work culture.

Europe

  • Maintain performance of sales development tools like Salesforce, Outreach, and ZoomInfo.
  • Optimize processes and configurations across the sales development technology stack.
  • Create training documentation and train team members on core tools and workflows.

GitLab provides an intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and improve operational efficiency. With over 50 million users and trust from the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.

Latin America

  • Serve as the primary liaison between business stakeholders and technical teams, ensuring clear communication and alignment.
  • Analyze business challenges and identify opportunities to improve operational efficiency.
  • Define requirements for system enhancements, integrations, workflows, reports, forms, and data conversions.

Rehire is a recruitment firm that partners with global companies to find experienced professionals. The company values collaboration, flexibility, and innovation.