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Project Overview:
- Supporting day-to-day operation of service desk and ticket queue for clients.
- Focus on continuous improvement of queue management and service reporting.
Position Responsibilities:
- Coordinate tickets in ServiceNow with proper prioritization and assignment.
- Identify patterns and propose improvements to increase efficiency.
- Prepare process documentation, visualizations, and monthly reports.
What We Offer:
- Flexible employment and remote work.
- International projects with leading global clients.
- Private healthcare, insurance, and multisport card.
Software Mind
Software Mind develops impactful solutions for global companies. The company fosters a culture of openness, respect, and grit, with a focus on enjoyment and growth.