Serve as the main point of contact for TPA (external client) for new group implementations.
Gather and document TPA requirements including points of contact, due dates, account structures, and eligibility files.
Assist with project tasks, maintain project plans, and coordinate day-to-day tasks for implementation team members.
SmithRx is a Health-Tech company disrupting the pharmacy benefit management sector with a next-generation drug acquisition platform. With hundreds of thousands of members since 2016, the company has a mission-driven and collaborative culture.
Lead and support requirement gathering, scoping, and documentation for Salesforce Service Cloud projects.
Coordinate project activities across internal teams and business units, ensuring clear task ownership and timely follow-up.
Triage, analyze, and prioritize incoming Jira tickets in partnership with the Manager.
Granicus provides cloud-based digital solutions for government communications and digital services, helping agencies improve citizen engagement. With over 25 years of experience, they serve 5,500+ government agencies and have a remote-first culture with a globally distributed team.
Architect scalable, cross-system business processes across Salesforce, PartnerStack, and Zendesk, driving increased automation and data integrity.
Drive end-to-end implementation of large initiatives, including scoping, solution design, testing, and deployment.
Serve as a strategic partner to senior GTM, Support, and Finance leaders, providing data-driven insights and recommendations.
Attentive is an AI marketing platform for 1:1 personalization, unifying SMS, RCS, email, and push notifications. With over 8,000 customers and a distributed global workforce, the company has been consistently recognized for its performance and culture.
Manage advanced Salesforce configurations, security settings, and user roles.
Design and implement scalable Salesforce solutions, including custom objects and advanced declarative automation.
Oversee third-party integrations, API configurations, and support minor development efforts like Apex triggers.
SmithRx is a venture-backed Health-Tech company that disrupts the pharmacy benefit management sector with a next-generation drug acquisition platform. The company has grown to serve hundreds of thousands of members since 2016 and fosters a mission-driven, collaborative culture.
Perform Salesforce administration, configuration, data migration, and training to support stakeholders.
Elicit business requirements and create user stories, process flows, and functional designs.
Lead Salesforce initiatives, manage project timelines, and collaborate with technical leads.
Big Brothers Big Sisters of America is a youth mentoring organization that empowers youth through one-to-one mentoring relationships. They have a network of over 200 agencies and a national office, fostering a culture of justice, equity, diversity, and inclusion.
Manage and maintain the Salesforce platform, including user accounts, configurations, and data integrity.
Provide user support and create reports and dashboards to enable data-driven decisions.
Automate business processes using Salesforce tools like flows and approvals.
We are a cybersecurity company on a mission to protect and empower the connected enterprise. Our culture is rooted in five values: lead with purpose, act with integrity, find a way, innovate, and share success.
Elicit and document business processes and functional requirements through collaborative stakeholder workshops.
Author user stories, acceptance criteria, and process maps to guide development of Salesforce solutions.
Partner with product managers to prioritize backlog and with developers to design scalable, platform-native solutions.
NPR is a mission-driven multimedia organization producing award-winning news, information, and music programming in partnership with hundreds of independent public radio stations nationwide. With a workforce spanning journalism, digital media, IT, and development, NPR values collaboration, diverse voices, and inclusion as key to its success.
Provides business analysis support for development, implementation, and maintenance of Technical Operations products.
Understands Government Programs regulations and ensures compliance with CMS and state guidance.
Uses data analysis and reporting tools like Excel and QlikView to support process improvements.
Navitus is a pharmacy benefit manager (PBM) focused on reducing drug costs to make medications more affordable. The company values diversity, creativity, and growth, fostering a collaborative culture for team members.
Act as a key technical leader on Salesforce projects, leading discovery, configuration, and deployment.
Mentor junior configurators and champion best practices for scalable solutions.
Collaborate with teams to define technical requirements and implement AI-enabled solutions.
CrossCountry Consulting is an advisory firm that provides solutions spanning accounting and risk, technology-enabled transformation, and transactions. They have been recognized as one of Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work, with a culture grounded in collaboration, enthusiasm, generosity, and perseverance.
Own day-to-day product management for the Salesforce-based business platform, coordinating with engineering and operations teams.
Run structured intake for feature requests from underwriting, servicing, funding, and compliance, turning raw requests into scoped, prioritized work.
Define success metrics per initiative and report on realized impact, ensuring platform changes go through standard deployment and enablement processes.
Splitero helps homeowners access home equity without monthly payments through a win-win product. The company has over 140 operations employees and fosters a culture of transparency, innovation, and inclusivity.
Perform complex analysis of department operations and tools for forecasting, performance, and service level agreements.
Develop and provide ad hoc reporting and insights to leadership for strategic decision-making.
Assist in the development of department budgets and participate in financial audits and due diligence.
HealthEquity empowers healthcare consumers to save and improve their lives through health savings accounts. They are a large company with a vision to make HSAs widely popular, fostering an inclusive and supportive culture.
Maintain and enrich revenue data within Salesforce and integrated tools to ensure data integrity.
Translate business needs into technical requirements and create reporting dashboards for leadership insights.
Educate and support Salesforce users to drive key business decisions and team performance.
Rula is a mental healthcare company dedicated to treating the whole person and destigmatizing mental health. It is a remote-first organization hiring in most U.S. states, with a focus on evidence-based and compassionate care.
Partner with business stakeholders and technical teams to lead complex business analysis initiatives while facilitating Agile delivery.
Translate business needs into clear user stories, drive stakeholder alignment, and enable predictable, high-quality delivery through Scrum practices.
Facilitate Agile ceremonies, coach teams on Scrum principles, remove impediments, support backlog refinement, and promote continuous improvement.
Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has grown into the largest network of independent primary care in the US, with a remote-first, collaborative culture.
Lead business conversations and clarify ambiguous requirements to structure work clearly in Jira.
Translate business needs into use cases, epics, user stories, and acceptance criteria for development.
Support the full SDLC, including testing, UAT, defect triage, and production validation.
H.W. Kaufman Group is a global network of insurance companies offering innovative solutions across brokerage, underwriting, claims, and risk management. With thousands of professionals in over 60 offices worldwide, we maintain a private, Wall Street-independent culture focused on adaptability and unrivaled service.
Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions.
Research, troubleshoot, and resolve support issues within response and resolution goals, identifying workarounds as needed.
Maintain detailed call and email records, prioritize issues based on SLAs, and meet customer satisfaction goals monthly.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. For over 35 years, they have served 20,000 global client companies, including 30% of the Fortune 500, and foster a diverse, inclusive culture with great people practices and learning opportunities.
Act as a bridge between business needs and IT solutions, analyzing systems and recommending improvements.
Gather requirements from management and end-users to design effective system workflows.
Translate business requirements into technical specifications and assist with testing and support.
CCMR3 specializes in providing debt recovery solutions with empathy and integrity. They are a leading firm committed to ethical standards and have a dynamic, team-oriented culture that values innovation and results.
Own and manage the product backlog in JIRA, prioritizing features aligned to business value.
Write clear user stories with acceptance criteria to guide engineering and QA teams.
Collaborate with cross-functional stakeholders to gather and refine requirements.
Reliant Health Partners is an innovative medical claims repricing service provider that helps employers achieve maximum health plan savings. The company tailors its services to each client's needs, but specific size and culture details are not mentioned.
Lead structured requirements elicitation activities and facilitate stakeholder alignment.
Translate business requirements into configuration decisions and implementation artifacts.
Act as a bridge between business stakeholders and technical teams, guiding standard solutions.
Accela designs and delivers government software to improve efficiency, increase citizen engagement, and enable thriving communities. The company has been an industry leader for nearly 20 years, fostering a mission-driven culture with a commitment to diversity, equity, and inclusion.
Own the daily maintenance and configuration of the technical layer powering Ashby's Go-to-Market organization, including CRM configurations and integration architecture.
Ensure data quality standards, triage issues, and implement new tooling to support Sales, Marketing, and Customer Success teams.
Contribute to systems strategy and evaluate new GTM tech and AI tools as the company expands its product suite.
Ashby builds a suite of products that empower talent leaders, recruiters, and hiring managers to drive better hiring outcomes with data-informed strategies. Backed by Y Combinator and top-tier investors, the company is growing over 100% year-over-year in revenue and serves customers like Snowflake, OpenAI, and Notion.
Support the Business Development team by managing Salesforce data, analyzing sales trends, and coordinating client events.
Extract and analyze data from CRM systems to identify opportunities and drive revenue growth.
Develop targeted outreach campaigns to key client segments including M&A attorneys and investors.
SRS Acquiom provides a platform and services for managing complex M&A and loan agency transactions. Since 2007, the company has supported over 11,500 deals and employs teams across the US, London, and Amsterdam, fostering an entrepreneurial and growth-oriented culture.