CX Operations Manager, Tooling

What this job can offer you:

• Own and improve the platforms Customer Experience runs on: Zendesk, Vitally, and the integrations that connect them to the rest of the stack.
• Configure, automate, integrate, and maintain systems used every day by support and customer success teams.
• See work through from scoping to production and ongoing ownership.

Key Responsibilities:

• Administer Zendesk, Vitally, and related CX tools: configuration, access, and day-to-day operational health.
• Design and maintain triggers, automations, and data flows that reduce manual handling.
• Support AI-enabled workflows in CX: configure, test, document, and iterate.

What you bring:

• Strong ownership and autonomy: you spot what needs doing and deliver without heavy oversight.
• Hands-on Zendesk experience in a production support environment.
• Platform operations experience in CX or customer success.