Senior Voice Support Manager
Remote regions
GlobalBenefits
Unlimited PTO
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About the Role:
- We are looking for a Senior Voice Support Manager to own voice and SMS support for one or more products.
- You will report directly to the Head of Support and run the day-to-day operation.
- This role is ideal for a hands-on support leader with Zendesk expertise.
What You'll Do:
- Set up and maintain voice & SMS support channels for multiple products.
- Own daily operations, manage BPO representatives, and monitor quality.
- Analyze KPIs and customer feedback to drive improvements.
What We're Looking For:
- 5+ years of voice & SMS support experience, including 3+ years in a senior role.
- Proven experience leading a voice support team of at least 6 people.
- Hands-on Zendesk administration and strong analytical skills.
What We Offer:
- Remote-first work from anywhere in the world.
- Unlimited PTO and flexible hours.
- Learning budget and performance-based compensation.
Progress Partners
We build and scale next-generation SaaS and mobile platforms. Our global team of experts collaborates across time zones to deliver high-impact products used by millions.