Revenue Operations Analyst - Customer Experience & Partner Operations

About the Role:

• Build the operating backbone for Customer Experience and Partnerships by ensuring processes, systems, and data work together seamlessly.
• Own instrumentation of key workflows in HubSpot, establish reliable metrics and reporting, and maintain operational hygiene.

Responsibilities:

• Document CX processes, workflows, and process adherence.
• Own key metrics definition and periodic reporting including renewal, retention, upsells, GDR, NDR, Logo retention.
• Build and maintain partner pipeline and program reporting.
• Support recurring GTM operations requests including variable pay calculations and adhoc data requests.

Qualifications:

• 1 to 3 years of experience in Revenue Operations, preferably in Customer Success and/or Partnership Operations.
• Hands-on experience with HubSpot including building workflows, properties, reports, and dashboards.
• Working fluency in SaaS metrics - ARR, MRR, GDR, NDR, Churn, Partner sourced and Partner influenced ARR.

How We Care:

• Work wherever you are - 100% remote.
• Unlimited leave to reset when you need.
• Health insurance with coverage up to INR 10 lakh for you and family, accident protection, and life insurance.
• Annual learning allowance of USD 1,000 and workspace setup allowance.