Source Job

• Define and execute Roofr's post-sale customer experience strategy, leveraging AI and automation to accelerate time-to-value and improve retention.
• Lead customer support, onboarding, and retention teams, building scalable processes and a customer-first culture.
• Partner cross-functionally with Product, Engineering, Sales, and Marketing to optimize the end-to-end customer journey.

Roofr provides a CRM platform for roofing contractors, integrating sales tools like aerial measurements and digital proposals with payments and material ordering. They are a successful startup with a strong culture, solid financials, and a growing team.

• Own the Voice of Customer program, translating member signals from support, reviews, and social into structured insights.
• Build data-backed business cases linking member sentiment to retention, engagement, and revenue for Product and Leadership.
• Represent the member perspective across cross-functional teams including Product, Engineering, and Operations.

Dave is a financial app leveraging technology to provide affordable, transparent access to liquidity for millions of Americans. It is a virtual-first company with a culture focused on member-centricity, transparency, and persistence.

• Own and continuously improve the Customer Success technology infrastructure supporting AI-driven customer journeys, intelligent CTAs, and scalable execution.
• Design, standardize, and maintain Customer Success playbooks covering lifecycle motions, expansion opportunities, and risk interventions.
• Leverage AI and automation capabilities to simplify processes and scale operations across customer cohorts.

Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage applications and ensure fair reviews, focusing on efficiency and objectivity in hiring.

• Lead a multi-brand post-sales team across Onboarding, Customer Success, and Technical Support, unifying operations and driving transformation.
• Architect new organizational structures, processes, and metrics to scale intelligently using AI and automation.
• Own retention, expansion, and upsell, aligning cross-functional teams around ideal customer outcomes.

Peek is the operating system powering the experiences industry, helping merchants increase revenues and streamline operations. As a remote-first company with over $7B in bookings and $150M in funding, Peek has been recognized by Forbes and Built In as a top employer with a global team of "Peeksters."

• Define and execute the strategy for a world-class member experience across all channels, setting the vision and roadmap for customer interactions.
• Lead and grow the CX team, including hiring, onboarding, performance management, and scaling support operations with a focus on warmth and efficiency.
• Own customer metrics like NPS and CSAT, build listening infrastructure, and partner with product, clinical, and growth teams to drive improvements.

Dutch Vet is a veterinary telemedicine platform that provides virtual vet visits, diagnosis, and medication delivery. The company is backed by prominent investors and led by a team of experienced startup founders and scaling experts, fostering a culture of innovation and pet-first care.

• Define and execute a global post-sales strategy to accelerate customer value and growth.
• Lead large distributed teams across Professional Services, Customer Support, and Success.
• Partner with Product and Engineering to turn customer insights into product improvements.

This company is a partner of Jobgether, focusing on enterprise cloud and AI solutions. They are a large, distributed global organization with over 200 employees, fostering a culture of accountability, transparency, and inclusion.

• Design and run customer lifecycle programs across onboarding, adoption, renewal, and expansion, using AI and agentic workflows to surface risks and expansion signals.
• Lead a team and partner with Customer Success leadership to own renewal forecasting, data analysis, and digital CS strategy that drives retention and growth.
• Analyze data, identify gaps, and implement process improvements with a builder's mindset, ensuring consistency and measurable impact.

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. The company infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions, and serves world leading enterprise organizations including Databricks, SAP, Siemens, and Verizon.

• Lead the entire CX operation across Agent Success, Customer Care, Programs, and Systems, with over 100 employees and 800 partner agents.
• Own the customer experience end-to-end, setting standards and scorecards, and bringing AI into operations for better support.
• Manage capacity, cost, and the support engine including training, QA, and technology, while being the customer's voice in R&D.

Headway is building a new mental healthcare system that makes therapy affordable by automating insurance admin work. They are a Series D company with over 75,000 providers and 1 million patients served, backed by top investors, and focused on high-impact culture.

• Deliver an 11-star onboarding experience and own the client relationship from handoff onward.
• Keep every relationship warm and churn risk low through regular check-ins and proactive value-add.
• Run weekly account-health reports and be the voice of the customer to the product team.

They are a tech-enabled, ISO 17025-accredited testing lab that verifies product claims for consumer brands, turning results around in ~3 days. They are a fast-growing startup backed by top-tier VCs, with a culture of high performance and transparency.

• Serve as primary administrator and technical owner of Gainsight CS, configuring and maintaining objects, fields, health scores, CTAs, and automation.
• Build and manage Journey Orchestrator programs, rules engine configurations, and automated customer health signals.
• Partner with Customer Success leadership to translate lifecycle strategies into scalable workflows and ensure platform governance.

Lone Wolf Technologies is transforming how we deliver Customer Success across a large and diverse customer base. The company values hands-on technical expertise and operational excellence in a collaborative environment.

• Lead and develop a team of seven Data Specialists, coaching them on customer-facing skills and ensuring high-quality data delivery for enterprise clients.
• Own strategic initiatives to improve team efficiency, including integrating AI into workflows, and drive day-to-day operations and capacity management.
• Foster cross-functional collaboration with Sustainability Advisory, Customer Success, and Project Management while building an inclusive culture in the Mexico City office.

Watershed is the enterprise sustainability platform for companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens. They are a mission-oriented startup with a growing team across offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, and Mexico City, and remote team members across the US and Europe.

• Represent customer needs across the product lifecycle from discovery to adoption.\n- Apply and adapt research techniques to specific project needs.\n- Partner with Product Managers and Designers to influence product strategy and validate designs through usability testing.

ServiceNow provides an AI-powered platform for business reinvention, helping organizations work smarter with AI. They are a large company serving 85% of the Fortune 500, with a culture focused on AI-native innovation and employee empowerment.

• Own escalated customer cases and become a category authority driving operational excellence.
• Collaborate cross-functionally with product, quality, and operations to identify and resolve systemic issues.
• Model exceptional communication across all channels to set standards for clarity and empathy.

Quince is a direct-to-consumer brand making high-quality essentials at low prices through sustainable and ethical production. They are a rapidly scaling tech company with strong investor backing and a focus on innovation.

• Design and launch digital Customer Success programs across the employer lifecycle, including automated onboarding, activation, and renewal campaigns.
• Build customer health scoring models and dashboards to track engagement, adoption, and program ROI for a B2B2C model.
• Own customer inquiries and escalations for tech-touch accounts, establishing triage paths and feeding insights back into program improvements.

Tapcheck is a digital platform offering on-demand pay access to earned wages, helping employees relieve financial stress without high-interest loans. The team is passionate about improving financial wellness and values humility, grit, and continuous improvement in a collaborative environment.

• Investigate the biggest sources of member frustration and delight by combining signals from feedback, support conversations, social channels, app reviews, and operational data.
• Build and evolve tools, automations, and AI-enabled workflows to help teams access, understand, and act on member insights more effectively.
• Turn complex findings into clear, compelling narratives to help product teams, business leaders, and executives make better decisions on behalf of members.

Chime is a financial technology company, not a bank, that provides banking services through partner banks to help members achieve financial progress. With a team of problem solvers and builders, Chime fosters an entrepreneurial culture focused on innovation and member obsession.

• Lead product adoption and technical initiatives for enterprise customers, driving measurable business outcomes.
• Build and maintain trusted relationships with senior stakeholders, managing executive reviews and risk mitigation.
• Analyze product usage and customer data to identify optimization opportunities supporting renewals and expansion.

Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers. Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS with Forbes Cloud 100 honors.

• Lead the global Voice of the Customer strategy, capturing customer insights and amplifying success.
• Build and scale advocacy programs, including executive advisory boards and customer reference pipelines.
• Create compelling customer stories and activate advocates to drive sales, brand awareness, and market credibility.

Extreme Networks provides cloud-driven networking solutions and services, leveraging AI and analytics to help over 50,000 customers accelerate digital transformation. The company values inclusion and diversity, fostering an environment where employees thrive because of their differences.

• Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization.
• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes.
• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.

• Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle.
• Understand customer pain points and strategic objectives and how they can be solved with Cyara’s technology.
• Build adoption and value plans with customers to set a long-term vision for success and growth.

Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across voice, digital, and AI channels. They foster a culture of curiosity, collaboration, and continuous learning with a global team.

• Manage one of our largest enterprise accounts, driving adoption and renewal.
• Design and execute scalable onboarding and training programs for clients.
• Use data-led insights to drive engagement and reduce churn.

Pencil is a SaaS company that uses Generative AI to transform advertising content creation. They aim to make AI accessible to both big brands and small businesses, fostering a culture of innovation and collaboration.