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North America

  • Represent customer needs across the product lifecycle from discovery to adoption.\n- Apply and adapt research techniques to specific project needs.\n- Partner with Product Managers and Designers to influence product strategy and validate designs through usability testing.

User Research Usability Testing Quantitative Analysis Product Strategy

20 jobs similar to Senior UX Researcher, Customer & Partner Experience

Jobs ranked by similarity.

LATAM

  • You will scope, plan, and conduct mixed-method research studies to deliver actionable recommendations for employee experience and AI integration.
  • You will evaluate AI assistants and self-service tools through user studies to identify adoption barriers and trust issues.
  • You will synthesize complex findings into executive-ready presentations and work closely with cross-functional teams.

Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. They partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation.

APAC

  • Lead the UX research roadmap for Security and Risk Workflows, prioritizing high-impact initiatives that drive product and business outcomes.
  • Build strong cross-functional relationships with PM, Design, and Engineering to translate research insights into decisions.
  • Establish research quality standards and leverage AI capabilities to enhance team efficiency and innovation.

ServiceNow provides an AI platform that automates workflows, helping 85% of the Fortune 500 improve business operations. With a global Experience Team of over 800 UX professionals and a UXRI organization of 130+ researchers, they foster a culture of innovation and psychological safety.

$109,400–$142,800/yr
US 4w PTO

  • Conduct qualitative and quantitative research such as interviews, surveys, and usability testing to understand user needs.
  • Analyze research findings to create actionable insights and work with designers to translate them into product features.
  • Communicate research insights to product owners and stakeholders, contributing to knowledge about CMS services and users.

Bellese is a mission-driven digital services company committed to pioneering innovative technology solutions in civic healthcare, dedicated to improving public health outcomes. The company fosters a collaborative, learning environment with a remote-first culture and values adaptability.

$4,428–$5,616/mo
Portugal 4w PTO

  • Conduct end-to-end UX research to inform product strategy and design decisions.
  • Build and scale the UX Research practice, enabling designers to run independent studies with clear quality standards.
  • Collaborate with Product, Analytics, and Marketing teams to connect quantitative and qualitative insights.

Fundraise Up is a global fundraising platform that makes donating to nonprofits fast and accessible, powering tens of millions in donations monthly. The company has a distributed team of 160+ product professionals and a flat, collaborative culture focused on innovation and impact.

$157,667–$283,801/yr
US 4w PTO

  • Conduct user research and design intuitive experiences for the Agentic Service Catalog, transforming complex technology processes into AI-powered solutions.
  • Create wireframes, prototypes, and scalable design patterns, and build production-ready front-end experiences using React and TypeScript.
  • Partner cross-functionally with product, engineering, and business teams to deliver user-centered solutions and continuously improve the experience using research and data.

Experian is a global data and technology company that powers opportunities for people and businesses around the world. They have an amazing team of 25,200 people in 32 countries and a people-first, inclusive culture.

US

  • Lead user research for Rula’s AI and mobile experiences to shape how AI supports patients between therapy sessions.
  • Define where AI can create the greatest patient value and ensure these experiences are trustworthy and clinically appropriate.
  • Guide the rollout of Rula’s mobile experience and study how AI tools affect providers and the therapeutic relationship.

Rula is a mental healthcare company dedicated to providing evidence-based, compassionate care and destigmatizing mental health. It is a remote-first employer with a focus on diversity, equity, and inclusion, though specific employee count is not mentioned.

$146,000–$183,000/yr
US 20w maternity 16w paternity

  • Conduct usability and quality-validation testing, owning the full study lifecycle from recruiting to analysis and recommendations.
  • Coach designers and PMs on study design, and build reusable enablement assets like templates and guides.
  • Maintain research infrastructure including the library and tool stack, and manage participant panel and logistics.

Tailscale makes safe connection effortless by delivering software that securely interconnects people and devices. Founded in 2019 and fully distributed, the company is backed by Accel, CRV, and other top investors, fostering an inclusive and flexible culture.

US Unlimited PTO

  • Lead and evolve a bold, user-centered vision for design and UX across the product portfolio, driving AI-forward strategy.
  • Build, mentor, and grow a team of senior design leaders, and scale the organization in alignment with company growth.
  • Own key metrics tying design and AI initiatives to user satisfaction, adoption, and revenue outcomes.

Smartsheet empowers teams to manage work seamlessly and scale solutions, now uniting human teams with AI agents. They have been in business for over 20 years and foster a culture of innovation, collaboration, and impact.

US

  • Conduct UX research using qualitative and quantitative methods. - Analyze user behaviors and translate findings into actionable recommendations. - Collaborate with multidisciplinary teams to influence product strategy and design.

The partner company is an organization driving digital transformation through human-centered research. It is a consulting firm with a focus on international projects and multidisciplinary teams.

$220,000–$275,000/yr
US Canada

  • Lead design across Later's product portfolio, setting design standards, patterns, and processes for cohesive, scalable experiences.
  • Drive AI-native UX workflows and rapid prototyping, using generative AI to accelerate from idea to validated experience.
  • Mentor and elevate a team of UX designers, shifting culture from traditional screen-design to an AI-native, builder-first mindset.

Later is an AI-powered influencer marketing platform trusted by major brands like Nike, Wayfair, Unilever, and Southwest Airlines. With a team of over 100 developers, they foster a culture of rigor, accountability, and collaboration without ego.

$115,000–$140,000/yr
US

  • Own UX activities from discovery through validated design for AI Forge capabilities, translating complex software-lifecycle activities into usable product experiences.
  • Design human-AI interactions, create user flows, wireframes, and prototypes, and conduct user research to validate and refine designs.
  • Partner with product managers and engineers to clarify problems, evaluate feasibility, support implementation, and contribute to the design system.

NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government, solving complex problems with innovation and agility. With over a decade of experience and recent recognition as a Top Work Place, we foster a dynamic, collaborative culture emphasizing customer success and results.

US

  • You will lead user research studies across the full lifecycle, from discovery to validation, using qualitative and quantitative methods.
  • You will conduct usability and accessibility evaluations to ensure digital services are inclusive and effective for diverse users.
  • You will translate complex research findings into actionable recommendations for product, design, and policy teams.

The company partners with government agencies to deliver user-centered digital services. It is a mission-driven organization with a collaborative culture focused on public-sector impact.

Global

  • Review early design concepts for a new research analysis tool
  • Share your honest and unfiltered reactions with an AI moderator
  • Compare the proposed features to your current data synthesis workflows

Terac is a platform that connects AI companies with vetted human experts for research studies. They operate globally and focus on recruiting participants across industries and skill sets.

UK

  • Help researchers find exactly the participants they need for studies beyond broad demographics.
  • Grow adoption of more ambitious study designs like longer research or multi-survey studies.
  • Own the supporting tools for advanced study types and run the day-to-day product lifecycle.

Prolific builds human data infrastructure for AI development, enabling collection of high-quality behavioral data. The company is a mission-driven, growing team with a focus on ethical AI and research.

North America Canada

  • Lead large cross-product initiatives designing AI-native security experiences.
  • Drive end-to-end user experience and design frameworks for strategic initiatives.
  • Provide strategic direction and leadership for multidisciplinary teams.

ServiceNow provides an AI control tower platform for business reinvention, helping 85% of the Fortune 500 work smarter. With a focus on AI-native culture, they empower employees to make a meaningful impact.

LATAM

  • Independently plan and conduct mixed-method qualitative and quantitative research across enterprise initiatives.
  • Translate ambiguous business questions into clear research plans and actionable study designs.
  • Synthesize findings into decision-ready recommendations for product, service, and operational stakeholders.

Global Unlimited PTO

  • Own the marketplace surfaces where users act on pricing decisions, including listing, bidding, auctions, payouts, and the offer moment.
  • Write problem frames, instrument metrics pre-launch, run readouts, and kill your own misses—craft is as important as outcomes.
  • Prototype in code, conduct weekly customer conversations, and use AI to mine session replays and generate synthetic test data.

Alt is unlocking the value of alternative assets, starting with the $5 billion trading-card market, by enabling collectors to buy, sell, vault, and finance their cards in one place. Backed by leaders at Stripe, Coinbase, Seven Seven Six, and athletes like Tom Brady, the company is a remote-first startup focused on real-time pricing at scale.

$125–$200/hr
Global

  • Define and articulate design vision for Flex's most critical product initiatives, ensuring alignment with business goals and user needs.
  • Own the design process end-to-end on flagship initiatives, from research through prototyping and final execution.
  • Collaborate with cross-functional teams and advocate for design thinking at all levels.

Flex is a growth-stage FinTech company that enables renters to pay rent on a flexible schedule. The company has a dynamic team with employees across the US, Australia, Canada, and South America, and is focused on building an inclusive culture.

UK 5w PTO

  • Plan, facilitate, and lead user research activities in key delivery programmes, championing user-centred design.
  • Work with multidisciplinary teams on complex projects, requiring autonomy and project management skills.
  • Support team members, define practice, and contribute to new business through proposals and pitches.

NEC Software Solutions develops software that helps dispatch ambulances, support families, keep trains on the move, and more. With over 3,000 employees, they push boundaries in public services and value inclusive, evidence-led design.

Canada

  • Design user-centered experiences for AI-powered web and mobile apps.
  • Shape AI interactions like prompting, feedback, regeneration, and human-in-the-loop workflows.
  • Build design systems and collaborate with product, engineering, and AI/ML teams.

This partner company is hiring a UI/UX Designer to shape intuitive digital experiences for AI-powered products. The team is collaborative and remote-first, working with product and AI/ML specialists to make complex AI accessible and engaging.