Director, UX Research

Key Responsibilities:

• Own the research roadmap, making deliberate tradeoffs to concentrate the team’s effort on highest-impact initiatives.
• Build strong relationships with PM, Design, Research, and Engineers to translate findings into decisions.
• Establish research quality standards and methodologies to ensure reliability and consistency.

Required Qualifications:

• Proven ability to influence product and business leaders through compelling, evidence-based narratives.
• Exceptional hands-on leadership and stakeholder management skills.
• Deep expertise in UX Research and measuring user experience, particularly using AI to solve problems.

Preferred Qualifications:

• 12+ years of experience in UX or product research, data analytics, or related fields.
• 6+ years leading and building technical and/or strategic teams.
• Background in large enterprise software or SaaS companies.

Additional Information:

• Work personas include flexible, remote, or required in office based on role and location.
• ServiceNow is an equal opportunity employer committed to diversity and inclusion.
• Reasonable accommodations available during the application process.