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Key Responsibilities:

  • Build strong relationships with PM, Design, Research, and Data leaders to drive alignment around high-value customer problems.
  • Define measurement strategy and metrics that connect product quality and user experience to company-level outcomes.
  • Leverage AI capabilities to maximize team efficiency and deliver high-quality results.

Qualifications:

  • 12+ years of experience in UX research, data analytics, data science, or related fields.
  • 6+ years leading and building technical or strategic teams with a track record of developing talent.
  • Extensive technical expertise in Snowflake, Python, database management, and dashboard building.

What We Offer:

  • Competitive base pay range of $221,200 - $387,100 plus equity and variable compensation.
  • Comprehensive health plans, 401(k) with company match, ESPP, and flexible time away.
  • Family leave programs and a culture that values diversity and inclusion.

Our Culture:

  • We are building an AI-native culture where technology and talent are unstoppable together.
  • We foster psychological safety for experimentation and innovation within a distributed work environment.
  • We are committed to equal opportunity and creating an accessible and inclusive experience for all candidates.

ServiceNow

ServiceNow provides an AI control tower for business reinvention, helping organizations automate workflows and improve productivity. They serve 85% of the Fortune 500 and have a global Experience Team of over 800 UX professionals, fostering a culture of innovation and psychological safety.

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