VP, Product Management-AI Platform Experience

Role Overview:

• Define and execute the product vision, strategy, and roadmap for Lux , ServiceNow’s AI-native experience platform.
• Lead, mentor, and develop a team of Product Management leaders responsible for the AI-native platform experience.
• Partner with executive leaders across Product, Engineering, Design, Research, and Business Units.

Key Responsibilities:

• Drive innovation by shaping the future of AI-first experiences, agentic workflows, and contextual intelligence.
• Define reusable platform capabilities, product standards, and governance models for consistent enterprise-grade experiences.
• Lead platform product planning, prioritizing investments and evaluating technical trade-offs.

Qualifications:

• 15+ years of product management experience, including 8+ years leading high-performing teams.
• Proven experience with enterprise platforms, AI products, or cloud platforms at scale.
• Deep understanding of AI technologies, LLMs, and agentic AI.