Principal Inbound Product Manager
Benefits
Unlimited PTO
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About the Role:
- Building the evaluation and feedback backbone for AI-powered support products.
- Ensuring AI features are measurable, trustworthy, and continuously improving.
- Sitting at the intersection of product, data science, and operations.
What You'll Own:
- End-to-end design of the AI product evaluation ecosystem.
- A closed-loop process converting feedback into product improvements.
- Cross-functional coordination across multiple teams.
Qualifications:
- 15+ years of product management with hands-on AI experience.
- Strong AI product sense and data-driven decision-making.
- Proven cross-functional leadership without direct authority.
What Success Looks Like:
- Structured evaluation ecosystem live and adopted across AI products.
- Measurable improvement in resolution quality tied to feedback.
- AI teams using the evaluation framework as standard practice.
ServiceNow
ServiceNow provides an AI platform that automates workflows and drives business reinvention for organizations worldwide. It serves 85% of the Fortune 500 and fosters an AI-native culture that empowers employees to focus on meaningful work.