Senior UX Researcher, Customer & Partner Experience

ServiceNow

Remote regions

North America

Salary range

$128,900–$219,100/yr

Benefits

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What you get to do in this role:\n- Represent the needs of customers across the product and design lifecycle.\n- Apply and adapt appropriate research techniques for specific project needs.\n- Partner with Product Managers and Designers to influence product strategy and roadmaps.\n\nBasic Qualifications:\n- Experience integrating AI into work processes or decision-making.\n- Solid experience in customer-centered research techniques for product definition.\n- Ability to define, plan, and execute research studies including quantitative and/or qualitative methods.\n\nPreferred Qualifications:\n- 5+ years of experience conducting customer-centered research.\n- Deep knowledge of user interface design, usability evaluation, and experimental design.\n- Excellent presentation skills to visualize complex topics for diverse stakeholders.

ServiceNow

ServiceNow provides an AI-powered platform for business reinvention, helping organizations work smarter with AI. They are a large company serving 85% of the Fortune 500, with a culture focused on AI-native innovation and employee empowerment.

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