The Customer Data Services team at Watershed acts as data experts to some of the world’s largest companies, helping them understand data requirements and transform data into the platform.
As a Manager, you will lead a team of seven Data Specialists in the Mexico City branch, enabling rigorous, high-quality data services and driving strategic initiatives.

Key Responsibilities:

Lead and develop a high-performing team, owning quality and responsiveness metrics, and coaching on communication and customer-facing skills.
Drive day-to-day team operations, prioritize work, manage capacity, and remove blockers for the team.
Own strategic initiatives that improve efficiency, including integrating AI into workflows, and foster cross-functional collaboration.

What We're Looking For:

8+ years of professional experience with 2+ years managing a services or customer-facing team, typically in consulting or B2B SaaS.
Customer-obsessed, strong operator, excellent communicator, proficient in Excel, and comfortable with data and AI.
Fluent in English, with a bias to action and an ownership mentality in a high-growth environment.

Watershed

Watershed is the enterprise sustainability platform for companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens. They are a mission-oriented startup with a growing team across offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, and Mexico City, and remote team members across the US and Europe.

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