Lead and develop a team of seven Data Specialists, coaching them on customer-facing skills and ensuring high-quality data delivery for enterprise clients.
Own strategic initiatives to improve team efficiency, including integrating AI into workflows, and drive day-to-day operations and capacity management.
Foster cross-functional collaboration with Sustainability Advisory, Customer Success, and Project Management while building an inclusive culture in the Mexico City office.
Drive strategy and execution for data products serving internal teams and external customers.
Lead cross-functional squads of 10 to 100 FTEs toward a shared product vision.
Innovate using GenAI and automation to ensure unmatched data quality and operational efficiency.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies accelerate therapy delivery. As a fast-growing SaaS company surpassing $3B in revenue, we are a public benefit corporation with a culture focused on values like doing the right thing and employee success.
Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention.
Build and manage relationships with high-ticket customers, leading on-time implementations and ensuring seamless onboarding and integration.
Act as a key liaison for customer feedback, translate business needs into actionable solutions, and collaborate cross-functionally to optimize customer success.
HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment where innovation thrives and people come first.
Lead a team of engagement managers, coaching and developing them to deliver excellence.
Own portfolio health end-to-end, spotting risks early and ensuring promised outcomes.
Act as clients' trusted advisor on AI-driven CX transformation and drive account growth.
Replicant builds AI-powered customer service platforms that help contact centers automate and improve interactions. Their AI agents handle millions of calls monthly for Fortune 500 companies, and the team is remote-first, kind, and ambitious.
Lead your squad to deliver real customer value by owning projects end to end.
Drive execution through ambiguity and ship in small, observable increments.
Provide direct coaching and create development opportunities for your direct reports.
Customer.io powers automated communication that people want to receive using real-time behavioral data. Over 9,000 companies rely on our platform, and we foster a culture of ownership and AI-first innovation.
Independently own end-to-end onboarding for largest strategic customers, transforming investment data for the platform.
Review, analyze, and interpret complex financial datasets for import into Juniper Square.
Build scalable AI workflows and mentor junior team members to drive process innovation.
Juniper Square provides a unified platform for private markets operations, serving over 2,300 GPs with technology, data, and fund administration services. With 1,000+ employees and $350M+ in funding, the company fosters a culture of transparency, collaboration, and high standards.
Build a clear, visible, and effective system for intake, prioritization, and sequencing with proactive reporting.
Translate stakeholder needs into tool assessment, selection, implementation, and ongoing optimization.
Drive adoption and optimization of the CX tech stack to align with critical workflows across teams.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company values a structured hiring process and uses AI tools to support recruitment, focusing on fair and efficient candidate evaluation.
Lead a multi-team organization of Operations Managers responsible for accurate and compliant execution of money movement flows.
Translate high-level organizational strategy into actionable operational plans and drive continuous improvement.
Serve as a strategic link between frontline operations and cross-functional leadership, including Product, Engineering, and Legal.
Human Interest is a fintech company that makes retirement savings accessible to small and medium-sized businesses. It is a high-growth company backed by major investors, with a mission-driven culture focused on closing the retirement gap.
Design and run customer lifecycle programs across onboarding, adoption, renewal, and expansion, using AI and agentic workflows to surface risks and expansion signals.
Lead a team and partner with Customer Success leadership to own renewal forecasting, data analysis, and digital CS strategy that drives retention and growth.
Analyze data, identify gaps, and implement process improvements with a builder's mindset, ensuring consistency and measurable impact.
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. The company infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions, and serves world leading enterprise organizations including Databricks, SAP, Siemens, and Verizon.
Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization.
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes.
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Lead a growing team of Customer Experience Associates across multiple support channels, ensuring fast, high-quality, and consistent support.
Build operating rhythms, workflows, staffing practices, and coaching programs to scale a multi-channel support environment.
Use data to manage performance, identify customer pain points, and partner cross-functionally to drive improvements.
Benepass provides a customizable fintech platform for companies to administer employee benefits. The company has raised approximately $75 million in equity capital and is backed by leading investors, fostering an inclusive, remote-first culture.
Oversee a team of 20+ accounting professionals, fostering high performance and continuous development.
Apply Lean Six Sigma methodologies to streamline processes and enhance operational efficiency.
Utilize data analytics to drive performance management and ensure timely, accurate service delivery.
Proper AI is an AI-first accounting service built for property managers and real estate operators. They combine automation, technology, and a global team of accounting experts to deliver faster, more accurate financial operations at scale.
Lead a multi-brand post-sales team across Onboarding, Customer Success, and Technical Support, unifying operations and driving transformation.
Architect new organizational structures, processes, and metrics to scale intelligently using AI and automation.
Own retention, expansion, and upsell, aligning cross-functional teams around ideal customer outcomes.
Peek is the operating system powering the experiences industry, helping merchants increase revenues and streamline operations. As a remote-first company with over $7B in bookings and $150M in funding, Peek has been recognized by Forbes and Built In as a top employer with a global team of "Peeksters."
Own the roadmap for CDP, identity resolution, and data enrichment to enable marketing operations and revenue teams.
Lead identity graph expansion and drive data quality SLOs for real-time personalization and attribution accuracy.
Enable AI/ML at scale by ensuring data pipelines support predictive scoring and churn models.
We are a global market leader providing an intelligent cloud-based platform that connects people, systems, and processes to empower organizations. We serve over 8,100 customers, including 85% of the Fortune 500, and foster a culture of innovation and purpose to make the world work better.