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Role:
- Lead a team of engagement managers and own portfolio health.
- Serve as trusted advisor on AI-driven CX transformation.
What You'll Do:
- Manage, coach, and develop a team of engagement managers.
- Spot risks early, ensure outcomes, and identify growth.
What You'll Bring:
- Executive presence, delivery experience, and team leadership.
- Technical fluency with AI tools and a high bar for quality.
Requirements:
- 6-8 years of customer-facing delivery or consulting experience.
- People management readiness and a technical degree.
Replicant
Replicant builds AI-powered customer service platforms that help contact centers automate and improve interactions. Their AI agents handle millions of calls monthly for Fortune 500 companies, and the team is remote-first, kind, and ambitious.