Senior AI Project Manager, CX

NICE

Remote regions

USA

Benefits

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Role Description:

  • Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations.
  • Build and maintain project plans, schedules, RAID logs, and core delivery documentation.
  • Communicate project status, risks, and dependencies to customers and internal stakeholders.

AI Delivery Experience:

  • Manage software delivery of conversational AI, LLM, or NLU projects.
  • Partner with technical teams to understand model performance and output quality.
  • Support customer expectation-setting across AI/GenAI implementations.

Project Management Experience:

  • 5+ years managing customer-facing software or SaaS delivery projects.
  • Experience delivering projects across Agile, Waterfall, or hybrid methodologies.
  • Strong problem-solving and risk-management abilities, effective communication and stakeholder engagement.

NICE

NICE software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an innovation powerhouse and market leader in AI, cloud, and digital.

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