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Responsibilities:
- Serve as primary administrator and technical owner of Gainsight CS, configuring objects, fields, health scores, and automation.
- Build and manage Journey Orchestrator programs, rules engine, and automated customer health signals.
- Partner with Customer Success leadership to translate lifecycle strategies into scalable workflows and ensure governance.
Requirements:
- 3+ years of hands-on Gainsight administration experience in a production environment.
- Deep experience with Journey Orchestrator, Rules Engine, and customer health scorecards.
- Strong understanding of Customer Success workflows such as onboarding, adoption, and risk management.
Preferred Qualifications:
- Gainsight Administrator certification or equivalent demonstrated expertise.
- Experience with Gainsight PX and Skilljar.
- Familiarity with SaaS metrics including ARR, GRR, NRR, churn, and product adoption.
Lone Wolf Technologies
Lone Wolf Technologies is transforming how we deliver Customer Success across a large and diverse customer base. The company values hands-on technical expertise and operational excellence in a collaborative environment.