Senior Support Operations Lead
Benefits
4w PTO
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Role Focus:
- Own the design and improvement of member journeys for warranty replacements and other complex support experiences.
- Partner with cross-functional teams to align on journey priorities and ensure scalable solutions.
Key Responsibilities:
- Conduct root-cause analysis on operational issues using data from support tools and systems.
- Develop KPIs, dashboards, and experiment plans to measure impact on member effort and efficiency.
- Build and maintain an improvement roadmap balancing quick wins with foundational investments.
Ideal Candidate:
- 8+ years in support operations or related roles with strong analytical and project management skills.
- Demonstrated ability to translate complex challenges into scalable workflows and executive-ready communication.
- Experience with tools like Zendesk, Tableau, or similar operational and analytics platforms.
Oura
Oura empowers individuals to improve their health using the Oura Ring and app. It is a fast-growing company that values employee well-being and provides a supportive culture.