Watch Duty

2 open remote positions

Watch Duty is a mission-driven nonprofit delivering real-time wildfire intelligence to residents, first responders, and critical infrastructure partners. They are a growing organization with a culture focused on public safety and data-driven decision-making.

Salary Distribution 1 of 2 jobs

PTO Distribution 1 of 2 jobs

Unlimited PTO 1 jobs (50%)

Benefits Overview 2 of 2 jobs

Dental (2) Medical (2) Vision (2) 401(k) (1)

Open Positions

Customer Support Manager

$90,000–$110,000/yr
US Unlimited PTO

  • Lead the customer support operation across both app users and enterprise partners, managing KPIs such as CSAT and response times.
  • Personally own enterprise customer onboarding and support, ensuring smooth license activations and timely issue resolution.
  • Partner with a Philippines-based managed service team to optimize workflows, maintain SOPs, and drive continuous improvement.

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