Lead and direct daily operations of the customer support organization, designing interfaces and KPIs for superior service.
Drive continuous process improvement to enhance performance metrics like first contact resolution and resolution time.
Manage and optimize the Amazon Connect CRM system, incorporating AI and automation to scale efficiently.
Oxio is the world's first telecom-as-a-service platform, democratizing telecom for brands and enterprises. They are a rapidly growing startup with a diverse team, offering flexible work and a competitive compensation package.
Configure and maintain CCaaS platforms, IVR, and conversational AI systems for client environments.
Support new client implementations and ensure operational readiness through testing and documentation.
Monitor platform incidents and manage vendor support cases to ensure system stability.
This company operates a multitenant digital contact center platform serving multiple financial institution clients. The team is fully remote and highly collaborative, focusing on operational readiness and technology integration.
Drive deep adoption and business value for contact center customers by translating complex workflows into practical solutions.
Serve as a subject matter expert on CCaaS platforms, advising on routing, omnichannel, and AI-assisted capabilities.
Develop scalable enablement resources and one-to-many programs to accelerate product adoption and customer success.
The company provides a leading cloud-based contact center platform with AI-assisted capabilities and omnichannel solutions. It fosters a collaborative, growth-focused environment where employees are empowered to deliver meaningful customer impact.
Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Provide reporting, analysis, and actionable insights using NICE CXone tools to support contact center operations and performance.
Develop dashboards, reports, and scorecards for leadership to monitor KPIs and drive operational improvement.
Collaborate with contact center leadership and analysts to identify reporting needs and translate complex data into practical recommendations.
Essentia Health is a healthcare system dedicated to patient- and family-centered care across communities small and large. It operates with values of quality, hospitality, respect, and teamwork, and offers a supportive culture with flexible scheduling and wellness resources.
Own and improve the platforms Customer Experience runs on: Zendesk, Vitally, and their integrations.
Configure, automate, integrate, and maintain systems used daily by support and customer success teams.
See work through from scoping to production, including testing, communication, and documentation.
Remote enables businesses to recruit, pay, and manage international teams compliantly. The company has a globally distributed workforce and a culture focused on innovation and automation.
Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement.
Build customer education and self-service resources, including a knowledge base, FAQs, and training materials.
Drive automation and AI initiatives to simplify support workflows and improve customer experience.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. They are expanding their team and offer a remote US role.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Build AI-native self-service and conversational AI agents using Amazon Connect, Bedrock, and Claude.
Engineer Connect platform solutions: contact flows, Cases, Contact Lens, routing, and analytics data lakes.
Deliver production-grade implementations with CDK, CI/CD, testing, and observability while mentoring engineers.
Caylent is an AI-first cloud services company and AWS Premier Tier Partner helping organizations modernize technology and move AI to production. It is a fully remote global company with employees in Canada, US, and Latin America, fostering technological curiosity.
Lead and coach Support Analysts to deliver timely, accurate, and professional customer resolutions.
Manage daily support operations, ticket triage, queue health, SLAs, escalations, and quality monitoring.
Use performance data and cross-functional partnerships to drive continuous improvement.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare and help patients live their best lives. The team is mission-driven, collaborative, humble, inclusive, and focused on delivering on promises.
Acts as the initial point of contact for Talkdesk's platform related issues, accurately capturing incident details and attempting immediate resolution.
Familiarity with Reporting, Workforce Management, and Quality Management applications for issue triage, data verification, and system health monitoring.
Maintains rigorous ticketing hygiene, SLA compliance, and knowledge base documentation while providing professional customer support.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. With a global team and recognition as a Leader in the Gartner Magic Quadrant for CCaaS, the company fosters an inclusive culture where diverse perspectives drive success.
Administer and optimize Salesforce Service Cloud, including case management, automation, routing, and reporting.
Own the configuration and ongoing administration of Zoom Contact Center to support voice and digital client interactions.
Design and maintain CX workflows that create frictionless, intuitive experiences for clients and internal teams.
We're a small company with a big mission: to connect healthcare providers with the right life science experts and resources to improve patient care. We have a proven product, a strong mission, and a passionate team.
Lead and motivate a team of customer service agents in a remote contact center.
Oversee daily operations to exceed service levels and customer satisfaction targets.
Collaborate with departments to improve processes and train staff.
Duluth Trading Company creates innovative workwear and gear for hands-on individuals. They foster a can-do, hard-working culture with a digital-first mindset.
Provide post-enablement customer support and workflow execution for Cyara customer accounts.
Offer platform guidance, configuration support, and adoption assistance to improve operational quality.
Coordinate with cross-functional teams to manage issues, SLAs, and customer health signals.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice, digital, messaging, and AI channels. The company has a global team committed to innovation and collaboration.
Answer incoming calls and coordinate support tickets to ensure client satisfaction.
Triage tickets accurately and manage dispatch of onsite resources.
Use ConnectWise to review and manage service tickets for the entire department.
Intelligent Technical Solutions provides managed IT services to businesses. They emphasize a strong cultural fit and offer benefits like HMO, paid time off, and training.
Lead and develop a fully remote customer support team handling chat, phone, and email for families.
Take ownership of quality assurance, including ticket audits, coaching sessions, and root cause analysis.
Act as escalation point for difficult family situations and drive continuous improvement through data and reporting.
OpenEd is an education technology company that opens the world to every learner. With over 100,000 students served, they maintain a strong culture with an eNPS of 76, placing them in the top 0.1% of technology companies.
Evaluate AI-generated support replies for accuracy and brand voice consistency.
Simulate realistic customer interactions to test AI handling of edge cases.
Audit AI-generated FAQ articles and knowledge bases for technical correctness.
Prolific is building the world's largest pool of quality human data for AI development. They connect researchers with paid participants to gather diverse behavioral data, and are at the forefront of ethical AI data collection.
Evaluate AI-generated customer support materials against quality rubrics.
Review documents, spreadsheets, and presentations for accuracy and consistency.
Provide structured feedback to improve AI system performance.
The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.
Be the first point of contact for customers, logging all interactions as support tickets.
Respond promptly and prioritize issues based on SLA and operational impact.
Resolve or route tickets and provide proactive updates to customers.
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.
Handle inbound customer calls and provide timely, professional responses across multiple channels.
Manage customer inquiries through Zendesk and maintain accurate support records.
Conduct outbound follow-ups to ensure customer engagement and satisfaction.
Scale Army Careers is a staffing company that hires contractors for technology clients. They are a growing organization with a focus on remote work and contractor roles.