Evaluate AI-generated customer support materials against quality rubrics.
Review documents, spreadsheets, and presentations for accuracy and consistency.
Provide structured feedback to improve AI system performance.
The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.
Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.
Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.
Respond to customer inquiries via email and live chat with timely, professional communication.
Troubleshoot technical issues and become a product expert to educate customers on features.
Partner with cross-functional teams to improve processes and capture customer feedback.
WellSaid Labs is the leading AI voiceover studio for enterprise and professional use. They are a fast-growing company with a collaborative team culture focused on building AI responsibly.
Work through a high volume of inbound support tickets across Free, Standard, Pro and Unlimited plans with speed and accuracy
Handle escalations from our AI support layer with sharp judgement on what needs a human and what doesn't
Identify patterns across tickets and proactively surface them to the product team with thoughtful recommendations
Runway builds AI to simulate the world through merging art and science. Their team consists of creative, open minded, caring and ambitious people determined to change the world.
Implement Mavenoid for customers and empower the sales team to close more deals.
Collaborate with Customer Success and Product teams to create and manage documentation.
Teach and empower customers to use Mavenoid while staying up to date with product features.
Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support with intelligent troubleshooting and remote support. Having raised our Series B, we are a remote-first company with a small, impactful team operating globally.
Support customers and users by triaging and managing support requests from start to finish.
Build the support operating system by designing workflows, automation, and documentation.
Turn support into product insight by identifying patterns and translating feedback into product ideas.
Mast builds modern, cloud-native lending technology for specialist lenders. They are a high-performance team of engineers and lending experts with a 100% delivery track record.
Compare and rank AI-generated responses for accuracy, logic, and safety.
Review CS research papers alongside AI summaries to ensure scientific integrity.
Fact-check technical data and code for logical flaws and inaccuracies.
Prolific is building the largest pool of quality human data in the world, serving over 35,000 AI developers and researchers. They connect researchers with paid participants to gather high-quality, ethically sourced behavioral data for AI development.
Evaluate AI-generated documents, spreadsheets, and presentation decks against quality rubrics.
Identify factual, formatting, visual, and structural issues in professional deliverables.
Provide clear, structured feedback to enhance AI output quality and consistency.
This partner company specializes in AI training and evaluation, focusing on improving the quality of AI-generated professional content. Operating as a remote and asynchronous team, they value precision, collaboration, and independent work.
Deliver world-class customer experience and provide first-line support for complex inquiries.
Investigate and resolve technical issues through emails, live chats, and support calls.
Partner with Product and Engineering teams to identify product opportunities and improve documentation.
AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.
Evaluate AI quality across the advisor stack, including pre-call briefs, in-call guidance, and post-call outputs.
Iterate inside ORA by refining prompts, updating knowledge base entries, and tweaking skills to close the loop on issues.
Surface trends and drive continuous improvement by tagging conversations, logging issues, and recommending prioritized improvements.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Evaluate AI-generated content for quality, accuracy, and cultural relevance
Apply Castilian Spanish expertise to assess response appropriateness for Spain
Provide structured feedback and document decisions to improve AI performance
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use objective, data-driven recruitment processes and prioritize privacy and fairness.
Evaluate LLM responses for accuracy, clarity, and completeness.
Fact-check technical claims using authoritative references.
Validate code and outputs, and annotate model performance.
Prolific builds the largest pool of high-quality human data for AI development, serving over 35,000 AI developers, researchers, and organizations. They connect researchers with a global community to collect ethically sourced behavioral data.
Provide excellent written, Slack, and video chat support to customers.
Conduct training sessions for unmanaged customers to remove friction from their journey.
Present customer problems to the organization for prioritization and actionable decision-making.
Appcues is a customer engagement platform that helps businesses improve user onboarding and adoption. The company is remote-first with a small, focused team that values transparency, collaboration, and autonomy.
Own the performance of customer-facing AI experiences across Ashley Digital's brands, combining customer insights, conversation design, analytics, and knowledge management.
Design, test, and continuously improve conversational experiences through prompts, response logic, and system instructions to ensure natural, helpful interactions.
Analyze AI performance using KPIs like CSAT, resolution time, and conversion to identify optimization opportunities and drive measurable business results.
Ashley Digital is the e-commerce engine behind Ashley Furniture, driving online retail for home furnishings across all platforms. They are a fast-moving, highly collaborative team with a remote-first culture, combining the energy of a tech company with the stability of an industry leader.
Evaluate AI-generated data entries and records for accuracy, completeness, and consistency.
Simulate realistic data entry scenarios to test AI handling of messy inputs and edge cases.
Audit AI datasets for errors in categorization, labeling, and field mapping, ensuring quality standards.
Prolific is building the largest pool of quality human data in the world, serving over 35,000 AI developers, researchers, and organizations. We connect researchers with a global pool of participants to collect ethically sourced human behavioral data, fostering a culture of flexibility and remote work.
Review AI-generated responses to clinical scenarios for accuracy and safety.
Compare and justify the best responses among multiple model answers.
Write improved exemplars and structured feedback to enhance AI model learning.
Prolific is building the largest pool of quality human data in the world, used by over 35,000 AI developers and researchers. It is a platform that connects researchers with a global participant pool for ethically sourced human data.
Design, build, and deploy AI-powered automations across customer support platforms and enterprise tools.
Develop workflows for automated case resolution, intelligent routing, case enrichment, and support process optimization.
Collaborate with cross-functional stakeholders to translate operational challenges into effective technical solutions.
This position is listed on behalf of a partner company, which is looking for an Automation Engineer based in India. The company is remote-first and globally distributed, with an inclusive and collaborative culture focused on transparency, diversity, and employee wellbeing.
Review AI-generated responses against source images and quality guidelines.
Identify issues like hallucinations, missing details, or policy violations.
Provide structured feedback to improve model performance and output quality.
Jobgether uses AI-powered matching to connect candidates with partner companies. They focus on efficient, objective hiring processes and operate as a platform for remote opportunities.
You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.
Evaluate simulated advertiser-AI conversations for technical accuracy and campaign structure.
Fact-check platform strategies against correct hierarchy and full-funnel metrics.
Write clear, actionable feedback to correct errors and improve AI model performance.
RWS specializes in AI training data and language services, providing data annotation and evaluation solutions to improve AI model reliability. The company fosters a culture of diversity and inclusion, operating as a global employer with a focus on equal opportunity.