Source Job

India

  • Design, build, and deploy AI-powered automations across customer support platforms and enterprise tools.
  • Develop workflows for automated case resolution, intelligent routing, case enrichment, and support process optimization.
  • Collaborate with cross-functional stakeholders to translate operational challenges into effective technical solutions.

APIs Salesforce

20 jobs similar to Automation Engineer 2 - Technical Support

Jobs ranked by similarity.

India

  • Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
  • Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
  • Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.

Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.

India

  • Help build AI-powered automations across Forethought, Salesforce, and Microsoft Copilot.
  • Support the design of workflows for auto-resolution, case enrichment, and routing.
  • Contribute to measurable improvement in AI resolution rate and automation coverage.

We build cloud-based solutions for government communications, website design, meeting management, records management, and digital services. With over 5,500 government agency clients and 300 million subscribers, we have a remote-first culture and have been recognized as a top workplace.

Switzerland 4w PTO

  • Build and maintain automation workflows from no-code tools to API-based pipelines.
  • Integrate AI services into internal design and productivity systems.
  • Monitor, debug, and optimize automation pipelines for performance and reliability.

This position is listed on behalf of a partner company. The partner is looking for an AI Automation Specialist (Design) based in Switzerland, in a remote-first working environment with flexible arrangements.

US

  • Design, build, and maintain scalable, secure, and resilient AI-powered automation solutions.
  • Lead the implementation of enterprise workflow orchestration strategies using platforms such as n8n.
  • Architect API-first and event-driven integrations connecting enterprise systems, cloud services, and AI platforms.

Our partner is looking for an AI Automation Engineer V based in the United States. This is an exciting opportunity for an experienced automation engineer to lead the design and evolution of enterprise-scale AI-powered workflows in a fully remote environment.

India

  • Design and develop AI-driven QA systems that autonomously explore applications and workflows.
  • Build intelligent testing solutions that generate and execute tests dynamically based on product behavior.
  • Establish continuous testing loops to identify and resolve issues throughout the development lifecycle.

The company focuses on building AI-native and agentic systems for next-generation software quality engineering. It offers a remote-first work environment with a culture centered on innovation, learning, and continuous improvement.

Global Unlimited PTO

  • Identify and map repetitive business processes for automation opportunities.
  • Build and maintain integrations between CRM, marketing, support, and internal systems.
  • Design and monitor AI-assisted workflows with validation, error handling, and human review.

CelebriOS is a technology company that helps businesses automate repetitive workflows using AI and integrations. The company's size and culture are not specified in the job posting.

Philippines

  • Maintain and optimize Customer Experience platforms like Zendesk and AWS Connect, managing triggers, automations, and workflows.
  • Drive the generative AI and automation roadmap, configuring and training AI solutions to improve customer support efficiency.
  • Monitor AI performance metrics, audit user permissions, and produce reports to support workforce management and system health.

Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. It offers a remote-first culture with a diverse community of colleagues in over 35 countries.

US

  • Execute against high-priority tooling and automation initiatives across the operational stack.
  • Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency.
  • Identify gaps or inefficiencies in current tooling and proactively address them.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and profitable since 2022.

  • Design, develop, and maintain workflow automations across MSP and business systems to reduce manual effort.
  • Develop integrations between cloud applications using REST APIs, GraphQL APIs, webhooks, and middleware platforms.
  • Build and maintain MCP servers and integrate AI services into operational processes to enhance business operations.

Dijital Team is a technology-driven managed services organization that delivers innovative automation, integration, and cloud solutions to improve operational performance and customer experience. They foster a collaborative culture where innovation, continuous improvement, and technical excellence are encouraged.

Global Unlimited PTO

  • Architect and maintain AI systems for support, astrology, and astro-cartography with strong prompt engineering and data automation.
  • Collaborate with product, support, and astrologer teams to improve intent detection, routing, and build automated solutions for top issues.
  • Build data pipelines, implement memory systems, and create personalized conversational flows for users.

Hint revolutionizes the way people engage with astrology by combining NASA data with personalized guidance from astrologers. The company is fast-growing and seeks ambitious, driven individuals who thrive in a high-pressure environment.

Brazil Unlimited PTO

  • Design, build, and deploy AI agents and automations to enhance pre-sales and go-to-market processes.
  • Analyze end-to-end pre-sales operations to identify friction points and implement scalable optimization solutions.
  • Integrate AI tools with CRM, proposal management, and knowledge base platforms to accelerate customer engagement.

The partner company operates at the intersection of AI, automation, and commercial strategy, transforming pre-sales operations. It is a fast-paced, innovative environment focused on experimentation, offering significant ownership and the chance to shape go-to-market operations through emerging technologies.

Brazil

  • Design, develop, and maintain low-code applications and internal tools to enhance partner onboarding and operational efficiency.
  • Build and optimize automation workflows using platforms like n8n and Make, and integrate systems via REST APIs and webhooks.
  • Collaborate with cross-functional teams to translate business processes into scalable technical solutions supporting revenue growth.

The company is a technology firm that helps optimize partner operations through low-code applications and automation. It fosters a collaborative, trust-based culture focused on autonomy and continuous improvement.

Philippines

  • Design and implement AI systems that automate complex business operations.
  • Own production deployment and monitoring of AI pipelines.
  • Collaborate with cross-functional teams to integrate AI into core workflows.

Doneverse builds AI systems and automation to run entire businesses. It is a growing company focused on AI-driven operations and production-ready solutions.

LATAM Africa Eastern Europe

  • Design and implement AI-powered workflows that eliminate repetitive manual tasks and improve operational efficiency across departments.
  • Integrate business platforms and build automations that synchronize data across marketing, sales, operations, and customer management systems.
  • Evaluate and deploy AI tools using modern language models and automation platforms, continuously optimizing processes for measurable business impact.

Our client is a fast-growing home services company committed to operational excellence and innovation, leveraging technology to streamline customer acquisition, sales, and service delivery. As the company continues to grow, they seek an AI Implementation Specialist to build scalable AI-powered systems and drive operational efficiency across the business.

US Unlimited PTO

  • Lead the AI and automation roadmap for pre-sales operations.
  • Design and deploy AI agents and workflows to improve customer engagement.
  • Collaborate with sales, solutions, and marketing teams to drive revenue growth.

The partner company is a technology firm focused on AI-driven go-to-market solutions. They operate with a remote-first culture and emphasize innovation and collaboration.

APAC

  • Own end-to-end technical support for enterprise and strategic customers in APAC, debugging and resolving advanced issues with APIs, model behavior, and infrastructure.
  • Serve as the primary technical contact for APAC, managing high-volume requests during business hours and advocating for regional needs with product and engineering teams.
  • Create and maintain technical documentation, train future hires, and automate repetitive tasks to improve support efficiency and scalability.

Mistral provides full-stack AI solutions including frontier models, developer tools, and compute for enterprises across high-stakes industries. The global team of diverse, low-ego professionals is distributed across Europe, North America, Asia, and the Middle East, fostering a collaborative and innovative culture.

India

  • Provide fast, effective customer support across chat, email, Slack, and video (24x7).
  • Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
  • Proactively identify emerging trends, escalate crucial feedback, and improve documentation.

Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.

$105,700–$132,100/yr
US

  • Identify workflows where AI agents can achieve 10-100x efficiency gains, build the business case, and align with domain leadership.
  • Design and implement agentic workflows integrating CRM, ERP, ticketing, and other enterprise systems with human-in-the-loop checkpoints.
  • Own production agent performance, track KPIs, tune prompts and retrieval, and provide observability for continuous improvement.

Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions, working in a challenging and collaborative culture.

$58,400–$65,700/yr
Canada 6w PTO

  • Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
  • Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
  • Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.

Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.

$150,000–$165,000/yr
US

  • Map operational workflows across Sales and broader organization to identify friction and build scalable AI-powered solutions.
  • Partner with Revenue Operations to design and deploy intelligent workflows, automations, and playbooks.
  • Drive adoption by creating documentation, guardrails, and training to ensure systems are embraced and trusted.

1mind builds the next generation of revenue teams with a platform that deploys AI-powered Superhumans to serve buyers across the entire journey. As a rapidly growing startup, the company fosters a high-ownership, collaborative culture where every team member drives impact.