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What Your Impact Will Look Like:
- Deliver multiple scoped, production-ready AI automations within the first 3–6 months.
- Contribute to measurable improvement in AI resolution rate and automation coverage.
- Help reduce manual case handling and improve operational efficiency across support workflows.
Knowledge/Skills/Abilities:
- Foundational experience building AI workflows or automations.
- Exposure to APIs, scripting, or automation tools.
- Ability to learn new technologies quickly and apply them in practical support scenarios.
You Will Love This Job If You Have:
- You are a builder who turns ideas into working solutions quickly.
- You are outcome-driven and focused on measurable impact.
- You are comfortable working in ambiguity and moving fast.
Granicus
We build cloud-based solutions for government communications, website design, meeting management, records management, and digital services. With over 5,500 government agency clients and 300 million subscribers, we have a remote-first culture and have been recognized as a top workplace.