Automation Engineer 2 - Technical Support

Granicus

Remote regions

India

Benefits

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What Your Impact Will Look Like:

  • Deliver multiple scoped, production-ready AI automations within the first 3–6 months.
  • Contribute to measurable improvement in AI resolution rate and automation coverage.
  • Help reduce manual case handling and improve operational efficiency across support workflows.

Knowledge/Skills/Abilities:

  • Foundational experience building AI workflows or automations.
  • Exposure to APIs, scripting, or automation tools.
  • Ability to learn new technologies quickly and apply them in practical support scenarios.

You Will Love This Job If You Have:

  • You are a builder who turns ideas into working solutions quickly.
  • You are outcome-driven and focused on measurable impact.
  • You are comfortable working in ambiguity and moving fast.

Granicus

We build cloud-based solutions for government communications, website design, meeting management, records management, and digital services. With over 5,500 government agency clients and 300 million subscribers, we have a remote-first culture and have been recognized as a top workplace.

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