Source Job

India

  • Help build AI-powered automations across Forethought, Salesforce, and Microsoft Copilot.
  • Support the design of workflows for auto-resolution, case enrichment, and routing.
  • Contribute to measurable improvement in AI resolution rate and automation coverage.

AI Workflows APIs Scripting Salesforce Automation Tools

20 jobs similar to Automation Engineer 2 - Technical Support

Jobs ranked by similarity.

India

  • Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
  • Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
  • Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.

Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.

$150,000–$165,000/yr
US

  • Map operational workflows across Sales and broader organization to identify friction and build scalable AI-powered solutions.
  • Partner with Revenue Operations to design and deploy intelligent workflows, automations, and playbooks.
  • Drive adoption by creating documentation, guardrails, and training to ensure systems are embraced and trusted.

1mind builds the next generation of revenue teams with a platform that deploys AI-powered Superhumans to serve buyers across the entire journey. As a rapidly growing startup, the company fosters a high-ownership, collaborative culture where every team member drives impact.

US

  • Execute against high-priority tooling and automation initiatives across the operational stack.
  • Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency.
  • Identify gaps or inefficiencies in current tooling and proactively address them.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and profitable since 2022.

  • Design, develop, and maintain workflow automations across MSP and business systems to reduce manual effort.
  • Develop integrations between cloud applications using REST APIs, GraphQL APIs, webhooks, and middleware platforms.
  • Build and maintain MCP servers and integrate AI services into operational processes to enhance business operations.

Dijital Team is a technology-driven managed services organization that delivers innovative automation, integration, and cloud solutions to improve operational performance and customer experience. They foster a collaborative culture where innovation, continuous improvement, and technical excellence are encouraged.

LATAM

  • Build and ship AI workflow solutions including prompt architectures, automation flows, lightweight agents, and API integrations.
  • Embed in business teams across Finance, HR, Legal, Marketing Ops, and Customer Success to understand workflows and create leverage.
  • Support the AI Program Office by building demos, prototypes, and contributing to vendor evaluations.

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully. Founded in 2007, the company generates over $100 million in revenue and manages over three billion gigabytes of data for 500,000+ customers in 175+ countries.

US

  • Ship AI-driven GTM automations to replace manual workflows in prospecting, enrichment, campaign ops, and reporting.
  • Build outbound engines, inbound lifecycle flows, content pipelines, and GTM data layers using LLM APIs and modern stacks.
  • Work autonomously and deliver working tools weekly, with measurable impact on hours saved and pipeline moved.

Rwazi is a global consumer intelligence platform that helps businesses understand consumer behavior. The company is a fast-growing startup with a culture of shipping quickly and iterating.

$3,000–$3,400/mo
LATAM Africa Eastern Europe

  • Design and implement AI-powered workflows that eliminate repetitive manual tasks and improve operational efficiency across departments.
  • Integrate business platforms and build automations that synchronize data across marketing, sales, operations, and customer management systems.
  • Evaluate and deploy AI tools using modern language models and automation platforms, continuously optimizing processes for measurable business impact.

Our client is a fast-growing home services company committed to operational excellence and innovation, leveraging technology to streamline customer acquisition, sales, and service delivery. As the company continues to grow, they seek an AI Implementation Specialist to build scalable AI-powered systems and drive operational efficiency across the business.

Philippines

  • Maintain and optimize Customer Experience platforms like Zendesk and AWS Connect, managing triggers, automations, and workflows.
  • Drive the generative AI and automation roadmap, configuring and training AI solutions to improve customer support efficiency.
  • Monitor AI performance metrics, audit user permissions, and produce reports to support workforce management and system health.

Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. It offers a remote-first culture with a diverse community of colleagues in over 35 countries.

US

  • Architect and own the pipeline generation system for Sales and account expansion for Customer Success, measuring success through qualified pipeline and adoption upgrades.
  • Design and build automation and AI-powered workflows across GTM systems, including signal-based workflows that act on buyer intent and engagement.
  • Drive continuous experimentation with clear hypotheses, rapid launches, and data-informed decisions to compound growth across the business.

On The Stage (OTS) is a platform that provides ticketing, marketing, and fundraising solutions for live entertainment organizations, from K-12 drama programs to professional venues. Founded by a Broadway producer and Silicon Valley veterans, OTS serves thousands of US organizations and is at an inflection point, scaling its GTM infrastructure.

$200,000–$240,000/yr
US

  • Own the technical sale end-to-end, from discovery to technical close, designing tailored demos and POCs.
  • Act as a strategic deal partner, influencing deal strategy and ensuring technical commitments are met.
  • Help buyers build AI-driven solutions and stay current on AI agents, LLMs, and automation trends.

Tray.ai is an enterprise orchestration platform for data and AI, unifying AI agent building, integration, and automation. Trusted by major companies like Cisco and Capital One, it has been named a Gartner Visionary for iPaaS and is growing rapidly.

Mexico

  • Execute essential system enhancements and resolve process issues that directly support customer experience teams.
  • Proactively address access needs and implement minor yet impactful changes to keep operations running smoothly.
  • Leverage AI tools to inform troubleshooting strategies and optimize system configurations.

Sitetracker provides a platform for managing infrastructure deployments. The company focuses on operational excellence and customer experience, with a collaborative and growth-oriented culture.

$170,000–$190,000/yr
US Unlimited PTO

  • Support strategic customer accounts as a technical resource, partnering with TAMs.
  • Lead technical discovery for strategic customers to understand workflows.
  • Review investigations to identify tuning opportunities and improve trust.

Dropzone AI scales cybersecurity by augmenting human analysts with AI security specialists. The company is venture-backed with deep expertise in cybersecurity, AI/ML, and SaaS.

Global

  • Embed with a brand or central team to map and redesign workflows using AI, ensuring adoption and measurable impact.
  • Build agentic systems, n8n flows, and Claude/Codex skills to orchestrate processes across functions.
  • Measure success via adoption and metrics like time saved, cost reduction, and new capabilities gained.

saas.group is a Software-as-a-Service portfolio company that acquires and grows B2B SaaS businesses. With a fully remote team of nearly 400 colleagues across 50+ countries, they operate over 25 brands.

Americas

  • Own the AI/automation roadmap for the pre-sales team, designing and deploying AI agents and automations.
  • Map pre-sales processes end-to-end to identify high-leverage automation opportunities for technical discovery, demos, and deal cycles.
  • Mentor GTM Engineers and partner with Solutions Engineering and Sales leadership to align automation roadmaps with business priorities.

Yuno builds payment infrastructure enabling global market participation, founded by payments and tech industry veterans. The company empowers high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus, with AI-driven smart routing and fraud prevention across 80+ countries.

Vietnam

  • Build AI-powered workflows, assistants, agents, and automation systems across customer support, CRM, and finance operations.
  • Work with product and engineering teams to turn manual processes into scalable AI-native systems using LLMs, APIs, and internal data.
  • Prototype quickly, test with users, then productionize what works, ensuring evaluation, monitoring, and reliability.

Bjak believes people deserve smarter ways to plan, save and grow their money, starting with the first mobile-first insurance platform in Southeast Asia. They have teams worldwide with over 20 nationalities working from offices and remotely, seeking talented and driven people.

Brazil

  • Build AI agent workflows for outbound sales, including lead qualification, outreach, and human-in-the-loop handoff.
  • Use Python, SQL, and APIs to create tools, integrations, and automations for GTM experiments.
  • Collaborate with Sales, Growth, Data, and Operations to turn feedback into system improvements and document learnings.

CloudWalk is a financial services company focused on providing AI-native solutions for SMB merchants. The company is built around a culture where AI is not a side project but the core of how they build, sell, support, and scale.

Czech Republic Unlimited PTO

  • Design and ship end-to-end AI solutions using code-first development, agent frameworks, APIs, and low-code platforms.
  • Embed within business teams to identify automation opportunities and translate goals into agentic workflow specifications.
  • Act as in-team AI expert, training colleagues and iterating on workflows based on usage feedback.

Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. The company operates internationally with a fast-paced culture, emphasizing trust, flexibility, and professional growth.

US

  • Deploy and configure Outreach's AI Revenue Agents in real customer environments.
  • Partner with Sales, Marketing, and RevOps stakeholders to map GTM workflows.
  • Customize and tune AI behavior using prompts, data integrations, and system configurations.

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. They work with world leading enterprise organizations like Databricks, SAP, Siemens, and Verizon.

Hungary

  • Build reusable AI-assisted workflows for repository intake, code scanning, dependency extraction, build issue triage, and documentation generation.
  • Package prompts, retrieval steps, tool integrations, and evaluation logic into repeatable engineering patterns for enterprise delivery.
  • Create workflow accelerators for analyzing and handing over a cloud software stack derived from OpenStack, including service mapping and cross-component dependency views.

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group providing IT and telecommunications services. With over 5,300 employees and four sites in Hungary, the company values innovation and ethics.

Latin America 3w PTO

  • Design and deploy AI-powered automations using GPT, Claude, Zapier, and APIs to eliminate repetitive work across departments.
  • Build and maintain production Power BI dashboards, data pipelines, and reporting infrastructure for leadership.
  • Ensure data integrity across systems and document workflows to support scalable operations.

Cloud Accountant Staffing specializes in providing skilled professionals to accounting firms. They are a remote-first company with a culture built around ownership, continuous learning, and innovation.